# MirageCHAT

> MirageCHAT is a shared team inbox with an AI assistant for businesses that talk to their clients on WhatsApp, Instagram, Facebook Messenger, Telegram and website chat — with Social Studio (Instant Post, Your posts and Insights) for Instagram, Facebook and TikTok, and Growth for WhatsApp offers and post campaigns that count the sales they bring. It runs on the web, iPhone, iPad and Android, and is made by Mirage Global Technologies LLC (Wyoming, United States).

Key facts:
- Channels in the shared inbox: WhatsApp, Instagram, Facebook Messenger, Telegram and website chat. TikTok messages are coming soon.
- Publishing, in Social Studio: Instant Post to Instagram, Facebook Pages and TikTok, now or scheduled for a date and time up to a year ahead; Your posts lists what was published, scheduled or failed, where a scheduled post can get a new time, go out now or be cancelled; the Library keeps photos and videos in collections. There is no automatic planner: every post goes out now or at the time picked for it.
- Insights, in Social Studio: views, engagement, posts and followers over 7, 28 or 90 days, the best posts with their pictures, the best time to post, and each account — Instagram and Facebook post numbers, and the TikTok account, followers, likes, audience countries and each video's results.
- Comments: Instagram, Facebook Page and TikTok comments in one list — reply in public or in private, hide, like or delete — plus Mentions of the account, Facebook Page reviews, and editing or deleting a Facebook Page post.
- WhatsApp: keep your number in the WhatsApp Business app and use MirageCHAT at the same time, or connect a dedicated number. Meta bills WhatsApp per message to the customer's own account — every template, and replies inside the 24-hour window after the first 1,000 a month on each number; MirageCHAT adds no markup.
- Packages (in US dollars, billed monthly or yearly — a year costs ten months; no module is sold on its own): Free $0/month (2 connected accounts), Starter $19.99/month or $199.90/year (5 connected accounts), Growth $39.99/month or $399.90/year (12 connected accounts), Pro $59.99/month or $599.90/year (25 connected accounts, then $1.75 a month for each account more). AI replies past your package: $0.0044 each, taken from your balance and shown on your bill as they happen. A stronger AI model counts as several replies, in line with its price. Free has no AI replies. Or use your own AI key: Connect Gemini Free from Google at no cost, or your own OpenAI, Anthropic or Google key. Replies on your own key use none of your package’s allowance, and we charge nothing for them. WhatsApp messages: Billed by Meta to the card on your own WhatsApp account. We add nothing to them. Accounts past 25 on Pro: $1.75 a month for each one, counted on your renewal day. Free, Starter and Growth move to the next package instead.
- AI assistant: per channel it is off, suggests a reply, or replies by itself, in the client's language, from the business's own website, notes and photos; it hands over to a person when the answer is missing.
- YouTube: videos and Shorts from Instant Post — Public, Unlisted or Private, now or scheduled; YouTube comments next to the other channels (reply, hold for review or remove; automations only once the channel's owner allows them); the channel's views, watch time and subscribers on their own page in Analytics, never added to other channels' totals; and the videos MirageCHAT uploaded can be edited, given a thumbnail or deleted.
- SMS: two-way text messages in the shared inbox from the business's own number — Connect MirageTEL (the default), a MirageTEL API key, or its own Twilio account (Account SID and Auth Token). The texts are billed by MirageTEL or Twilio, never by MirageCHAT. Text only, no pictures (MMS); each reply shows sent, delivered or failed; STOP is honored. Automations and campaigns do not send SMS. A US number needs carrier registration (A2P 10DLC), done at MirageTEL or Twilio.
- Google (coming soon): Google Business Profile — Google's free business listing on Search and Maps — with Google reviews in Comments answered on Google (AI drafts a person posts; automatic replies only to 4–5 star reviews, once an owner or admin switches them on), updates, events and offers from Instant Post (offers are not allowed for lodging), and views, calls, website clicks and directions in Analytics. Google has no messages.
- Growth: WhatsApp offers to contacts who agreed (consent kept per number; STOP and WhatsApp's «stop marketing» always win), saved audiences, a picture per offer and a tracked link per person; post campaigns where a word in the comments brings a public reply and a DM with the person's own link (Instagram, Facebook; on TikTok a reply carrying the link); and «Won», which credits each sale to the campaign or post that started it, in the workspace's currency.
- Team: unlimited members on every paid package (1 on Free); each agent's access is set module by module (Comments, Instant Post, Automations, Customers, Campaigns, Analytics, AI, Team, Notifications); Performance and Rules show how the team works and which rules broke.
- Mobile apps: the whole workspace on iPhone, iPad and Android — inbox, comments, AI, Instant Post, Growth, and the channels, team, workspace, notifications and security settings.
- Every paid package has unlimited team members and every feature except WhatsApp calls, which are in Growth and Pro, and the Publishing API, which is in Pro; the paid packages differ in connected accounts (any mix of channels) and AI replies. Free has 2 connected accounts, the inbox and Instant Post with 30 posts a month, 1 team member and no AI.
- AI replies included each month: none on Free, 100 on Starter, 500 on Growth, 1,000 on Pro. Replies on the client's own AI key, or on Gemini Free, use none of them.
- Free trial: 14 days of Pro with 5 connected accounts and 100 AI replies, no credit card; then Free — 2 accounts, the inbox and Instant Post — unless a paid package is chosen.
- Company: Mirage Global Technologies LLC, Wyoming, United States · info@miragechat.io.

## Product guides

- [Overview](https://miragechat.io/features/overview/): Who is waiting, how the week is going, and what to do next — the first screen after sign-in. Works on: WhatsApp, Instagram, Facebook, Telegram, Website chat; coming soon on TikTok.
- [Team Inbox](https://miragechat.io/features/unified-inbox/): WhatsApp, Instagram, Messenger, Telegram and website chat in one shared inbox — assign, answer, follow up, close. Works on: WhatsApp, Instagram, Facebook, Telegram, Website chat; coming soon on TikTok.
- [Comments](https://miragechat.io/features/comments/): Answer the questions people leave under your posts — next to your messages. Works on: Instagram, Facebook, TikTok, YouTube; coming soon on Google.
- [WhatsApp calls](https://miragechat.io/features/whatsapp-calls/): Customers call your WhatsApp number; your team answers in MirageCHAT — and calls them back with their permission. Works on: WhatsApp.
- [Customers](https://miragechat.io/features/customer-crm/): Everyone who wrote to you, with their channels, tags, notes and the whole history. Works on: WhatsApp, Instagram, Facebook, Telegram, Website chat; coming soon on TikTok.
- [AI assistant](https://miragechat.io/features/ai-assistant/): Answers your clients from what you teach it — and you decide where it replies. Works on: WhatsApp, Instagram, Facebook, Telegram, Website chat; coming soon on TikTok, Google.
- [Knowledge libraries](https://miragechat.io/features/knowledge-libraries/): Everything the AI knows about your business — and where each answer comes from.
- [Automations](https://miragechat.io/features/automation/): When something happens, do something — in a short form, or drawn on a visual canvas with buttons and branches. No code. Works on: WhatsApp, Instagram, Facebook, Telegram, YouTube.
- [WhatsApp forms](https://miragechat.io/features/whatsapp-forms/): A form your customer fills in without leaving WhatsApp — sent from the Inbox or an automation, every answer kept. Works on: WhatsApp.
- [Growth](https://miragechat.io/features/growth/): Send an offer on WhatsApp, turn a post’s comments into customers — and see what each one brought. Works on: WhatsApp, Instagram, Facebook, TikTok.
- [Campaigns & sequences](https://miragechat.io/features/campaigns/): WhatsApp offers to the contacts who said yes, or a series of messages over days. Works on: WhatsApp.
- [Instant Post](https://miragechat.io/features/instant-post/): One screen for every account: a post, stories and a reel — now or scheduled. Works on: Instagram, Facebook, TikTok, YouTube; coming soon on Google.
- [Social Studio](https://miragechat.io/features/social-studio/): Post now or up to a year ahead, see every post you sent, and how each account did. Works on: Instagram, Facebook, TikTok, YouTube; coming soon on Google.
- [Insights](https://miragechat.io/features/insights/): How each account is doing — views, engagement, your best posts and your best time. Works on: Instagram, Facebook, TikTok.
- [Analytics](https://miragechat.io/features/analytics-sla/): What comes in, when, from where — and how fast it is answered. Works on: WhatsApp, Instagram, Facebook, Telegram, YouTube, Website chat; coming soon on TikTok, Google.
- [Team](https://miragechat.io/features/team-collaboration/): Who sees what, module by module; how the team is doing; the answers everyone reuses.
- [Notifications](https://miragechat.io/features/notifications/): What will tell me, and whom — by email or in the app, with quiet hours.
- [Security & activity](https://miragechat.io/features/security-compliance/): An activity log of every action, sign-in with Google or Apple, and opt-outs enforced on every send.
- [Channels](https://miragechat.io/features/channels/): Connect every account, and see at a glance which ones are healthy. Works on: WhatsApp, Instagram, Facebook, Telegram, YouTube, Website chat; coming soon on TikTok, Google.
- [Workspace & payments](https://miragechat.io/features/workspace-and-payments/): Your business profile, your package, and payment requests your clients pay by bank transfer.
- [Billing](https://miragechat.io/features/billing/): Your plan, a prepaid wallet in US dollars, AI usage and WhatsApp costs — in one place.
- [Mobile apps](https://miragechat.io/features/mobile-apps/): The whole workspace on iPhone, iPad and Android — answer, post, grow, and run your channels and team. Works on: WhatsApp, Instagram, Facebook, Telegram, YouTube, Website chat; coming soon on TikTok, Google.
- [API & webhooks](https://miragechat.io/features/integrations-api/): Scoped API keys, webhooks, the Publishing API and a manual — for WhatsApp, Instagram and the AI.

## Channels

- [WhatsApp](https://miragechat.io/features/whatsapp-tools/): Your number, answered by the whole team. What works: Messages in the inbox; Keep your number in the WhatsApp Business app; Phone contacts; Message templates; WhatsApp forms; WhatsApp calls; Offers to your contacts from Growth; Sales counted back to the offer; Sequences over days; AI answers and automations.
- [Instagram](https://miragechat.io/features/instagram-tools/): Messages, comments, posts and numbers. What works: Direct messages; Comments; Comment → DM; Post campaigns; Mentions; Posts, carousels, stories and reels; Reel music; Insights; AI answers and automations.
- [Facebook](https://miragechat.io/features/facebook-messenger/): Messenger chats, Page posts and comments. What works: Messenger conversations; Page posts; Edit or delete your Page’s posts; Page comments; Comment → DM; Post campaigns; Mentions and Page reviews; Numbers for your Page’s posts; AI answers and automations.
- [Telegram](https://miragechat.io/features/telegram/): A bot of your own, answered in the inbox. What works: Messages from your bot; AI answers; Automations.
- [TikTok](https://miragechat.io/features/tiktok/): Videos, comments and numbers today; messages coming soon. What works: Connect your TikTok account; Comments: reply, hide, like — delete your own; Comment automations; Post campaigns; Messages in the inbox (coming soon); AI auto-replies (coming soon); Publish videos from Instant Post; Photos as one TikTok video; Send to your TikTok inbox; Account, audience and video numbers in Insights; Link your TikTok ads account.
- [Website chat](https://miragechat.io/features/website-chat/): A chat on your site that knows your pages. What works: Chat on your website; AI answers from your pages; Widget Studio: brand, launcher, welcome and hours; Questions before and after the chat; An email copy of the chat.
- [YouTube](https://miragechat.io/features/youtube/): Videos, Shorts, comments and numbers. What works: Connect your YouTube channel; Publish videos and Shorts from Instant Post; Comments: reply, hold for review or remove; Comment automations; Views, watch time and subscribers in Analytics; Edit, thumbnail or delete a video; In the phone app.
- [Google](https://miragechat.io/features/google/): Reviews answered on Google, posts and numbers — coming soon. What works: Connect your Business Profile (coming soon); Reviews in Comments › Reviews (coming soon); Reply on Google (coming soon); AI draft for a reply (coming soon); Automatic replies to 4–5★ reviews (coming soon); Updates, events and offers from Instant Post (coming soon); Views, calls, clicks and directions in Analytics (coming soon).

## For creators

- [MirageCHAT for Creators](https://miragechat.io/creators/): One app for creators: answer Instagram, WhatsApp and Telegram DMs, let AI reply with your links and FAQs, and post to Instagram, Facebook and TikTok.
- [Instagram DMs and Comments for Creators](https://miragechat.io/creators/instagram/): Answer Instagram DMs, comments and story mentions from one inbox, send links privately in one tap, and let AI reply with your FAQs.
- [TikTok for Creators: Videos, Comments and Insights](https://miragechat.io/creators/tiktok/): Publish TikTok videos with Instant Post, answer TikTok comments and see your numbers — next to Instagram and Facebook. TikTok messages are coming soon.
- [AI DM Replies for Creators](https://miragechat.io/creators/ai-dm-replies/): Let AI answer Instagram, WhatsApp, Messenger and Telegram DMs from your links, prices and FAQs — on its own or as drafts you approve, in your fans’ language.
- [Post to Instagram, Facebook and TikTok at Once](https://miragechat.io/creators/post-everywhere/): Publish carousels, stories, reels and TikTok videos from one screen with Instant Post — now or scheduled up to a year ahead — and see what each post did.
- [YouTube Videos, Shorts, Comments and Analytics](https://miragechat.io/creators/youtube/): Publish YouTube videos and Shorts with Instant Post, answer YouTube comments, manage your videos and follow your channel in Analytics.

## Help Center (step by step)

- [Help Center](https://miragechat.io/help/): every step-by-step article, grouped by what you are doing.
- [Get started — Help Center](https://miragechat.io/help/get-started/): Your first hour: the workspace, the first channel, your daily overview.
- [Inbox & comments — Help Center](https://miragechat.io/help/inbox/): Answer every customer from one place: conversations, comments, mentions and reviews.
- [WhatsApp — Help Center](https://miragechat.io/help/whatsapp/): Connect a number, the three things that happen at Meta, WhatsApp calls, and how to unblock a sign-up.
- [More channels — Help Center](https://miragechat.io/help/channels/): Instagram, a Facebook Page, Telegram, SMS and the chat on your website — and TikTok for posts and comments.
- [Social Studio & posting — Help Center](https://miragechat.io/help/social/): Plan, publish and schedule posts to every account at once.
- [Growth & marketing — Help Center](https://miragechat.io/help/growth/): Offers on WhatsApp, posts that bring customers, follow-ups, and what each one brought.
- [Customers — Help Center](https://miragechat.io/help/customers/): Everyone who wrote to you, with their details, tags and history.
- [AI & automations — Help Center](https://miragechat.io/help/ai/): Teach the AI what to answer, and build replies that run by themselves.
- [Analytics — Help Center](https://miragechat.io/help/analytics/): How fast you answer, which channels bring work, and who answered: the AI or your team.
- [Team — Help Center](https://miragechat.io/help/team/): Colleagues, what each one can do, rules, quick replies and announcements.
- [Workspace & billing — Help Center](https://miragechat.io/help/account/): Your workspace, package and plan, notifications, security and the API.
- [Mobile app — Help Center](https://miragechat.io/help/mobile/): MirageCHAT on iPhone and Android: answer, post and manage from your phone.
- [Set up MirageCHAT in 15 minutes](https://miragechat.io/help/set-up-in-15-minutes/): Your first hour in MirageCHAT: create the workspace, connect one channel, teach the AI your basics, turn on notifications and invite a colleague. (Get started, 15 min)
- [Add your team](https://miragechat.io/help/add-your-team/): Give each colleague their own sign-in, choose which accounts they see in the inbox, and let them answer from the web or the MirageCHAT app. (Team, 3 min)
- [Connect WhatsApp](https://miragechat.io/help/connect-whatsapp/): Keep your number in the WhatsApp Business app or connect a dedicated number — with Meta’s window explained screen by screen. (WhatsApp, 5 min)
- [Create your Meta business portfolio](https://miragechat.io/help/meta-business-portfolio/): What a Meta business portfolio is, why WhatsApp needs one, and how to create it in two minutes — while you connect, or beforehand at Meta. (WhatsApp, 4 min)
- [Add a payment method at Meta](https://miragechat.io/help/whatsapp-payment-method/): WhatsApp message charges are billed by Meta to your own business portfolio, not by MirageCHAT. Add a card in WhatsApp Manager in three steps. (WhatsApp, 3 min)
- [Message templates and the 24-hour window](https://miragechat.io/help/whatsapp-message-templates/): When WhatsApp needs an approved template, how to create one in MirageCHAT, which category to choose, and how long Meta’s review takes. (WhatsApp, 4 min)
- [Verify your business at Meta](https://miragechat.io/help/verify-your-business-at-meta/): Business verification isn’t needed to connect WhatsApp, but it lifts the limit of 250 new conversations a day. What you need and the steps at Meta. (WhatsApp, 6 min)
- [Check your number, name and limits](https://miragechat.io/help/whatsapp-number-name-and-limits/): Read the four fields Meta keeps about your WhatsApp number in WhatsApp Manager — status, quality, messaging limit and display name — and fix a rejected name. (WhatsApp, 3 min)
- [Fix WhatsApp sign-up problems](https://miragechat.io/help/fix-whatsapp-sign-up/): The seven reasons a WhatsApp connection stops — a number held elsewhere, the portfolio, the display name, an old app — and the one fix for each. (WhatsApp, 4 min)
- [“This phone number is already registered”](https://miragechat.io/help/whatsapp-number-already-registered/): Meta says the number is already registered but not where. Four checks — the number, another business portfolio, an old platform, Meta’s test number — find it. (WhatsApp, 6 min)
- [Move WhatsApp from another platform](https://miragechat.io/help/move-whatsapp-from-another-platform/): Bring a WhatsApp number from ManyChat, WATI, respond.io or any other platform to MirageCHAT — keeping its name, quality and limits. (WhatsApp, 10 min)
- [Connect Instagram](https://miragechat.io/help/connect-instagram/): Connect an Instagram professional account in Instagram’s own window, so its direct messages land in your MirageCHAT inbox. (More channels, 3 min)
- [Connect TikTok](https://miragechat.io/help/connect-tiktok/): Connect a TikTok account on TikTok’s own screen: publish videos with Instant Post, answer TikTok comments, and follow your numbers in Insights. (More channels, 3 min)
- [Connect a Facebook Page](https://miragechat.io/help/connect-facebook-page/): Connect the Facebook Pages you manage so their Messenger conversations land in your MirageCHAT inbox, and choose what each Page does. (More channels, 3 min)
- [Connect a Telegram bot](https://miragechat.io/help/connect-telegram/): Create a Telegram bot with @BotFather in a minute, paste its token into MirageCHAT, and every message to your bot lands in your inbox. (More channels, 3 min)
- [Connect SMS: your MirageTEL number or your Twilio](https://miragechat.io/help/connect-sms/): Text customers from your own number in MirageCHAT: connect a MirageTEL number or your own Twilio account, and answer every SMS from the shared Inbox. (More channels, 3 min)
- [Add the chat to your website](https://miragechat.io/help/add-chat-to-your-website/): Design your website chat in MirageCHAT, publish it, and paste one line of code into your site once — every later change reaches the site by itself. (More channels, 5 min)
- [Build an automation](https://miragechat.io/help/build-an-automation/): Two ways to build the same automation: a short form for a reply or a few steps, or the visual builder — drag steps in, connect them, and give each button its own path. (AI & automations, 4 min)
- [WhatsApp forms](https://miragechat.io/help/whatsapp-forms/): Make a WhatsApp form from Meta’s templates, ours or your own fields, publish it at Meta, send it from the Inbox or an automation, and read every answer. (AI & automations, 8 min)
- [Reply to comments with a DM](https://miragechat.io/help/comment-to-dm/): Someone comments on your post — MirageCHAT replies under it, sends a DM, or likes or hides it. Instagram, Facebook Pages and TikTok; you choose the words and the posts. (AI & automations, 3 min)
- [Send an offer on WhatsApp](https://miragechat.io/help/send-a-whatsapp-offer/): Send a WhatsApp offer to the people who agreed to hear from you: who (a group, a list or a tag of your clients), an approved message, when — test it on your phone, then send or schedule it. (Growth & marketing, 10 min)
- [Turn a post into customers](https://miragechat.io/help/turn-a-post-into-customers/): Pick a post and a word. Everyone who comments it gets a public reply and a DM with their own link — Instagram and Facebook; on TikTok, a reply with the link. (Growth & marketing, 4 min)
- [See what a campaign brought](https://miragechat.io/help/see-what-it-brought/): Press «Won» in a chat when someone buys. MirageCHAT credits the sale to the WhatsApp offer or the post campaign that started it, in your own currency. (Growth & marketing, 2 min)
- [Read your Overview](https://miragechat.io/help/read-your-overview/): Overview is the first screen after sign-in: who is waiting, how fast your team answers, your busiest hours, what to do next and a live timeline. (Get started, 4 min)
- [Answer in the Inbox](https://miragechat.io/help/answer-in-the-inbox/): Open a conversation and reply with text, photos, voice notes, quick replies or an AI draft — and what to do once the 24-hour window has closed. (Inbox & comments, 7 min)
- [Organise conversations](https://miragechat.io/help/organise-conversations/): Mark conversations Open, Pending or Closed, take ownership, snooze or set a reminder, save views, add notes and tags, and lock private chats. (Inbox & comments, 7 min)
- [Answer comments, mentions and reviews](https://miragechat.io/help/answer-comments/): Comments under your Instagram, Facebook Page and TikTok posts in one place: reply in public or privately, like, hide or delete — plus mentions and reviews. (Inbox & comments, 6 min)
- [Hide comments on Instagram](https://miragechat.io/help/hide-comments-on-instagram/): Hide an Instagram comment from everyone except the person who wrote it and undo it any time — or let an automation hide every comment with the words you choose. (Inbox & comments, 4 min)
- [Auto-hide Facebook comments](https://miragechat.io/help/auto-hide-facebook-comments/): Let MirageCHAT hide comments on your Facebook Page posts that contain the words you choose — or hide them one by one, and undo it any time. (Inbox & comments, 4 min)
- [Delete or hide comments on TikTok](https://miragechat.io/help/delete-comments-on-tiktok/): In the TikTok app you delete comments under your own videos. Through an app, TikTok lets a business hide others’ comments and delete only its own. (Inbox & comments, 4 min)
- [AI for booking questions in Instagram DMs](https://miragechat.io/help/ai-for-booking-questions-in-instagram-dms/): Let the AI answer availability, price and booking questions in Instagram DMs from what you taught it, and pass the booking itself to a person on your team. (AI & automations, 6 min)
- [Create quick replies](https://miragechat.io/help/create-quick-replies/): Save an answer once — text, a photo, links and fields like the customer’s first name — and your team sends it from the Inbox in one tap. (Team, 5 min)
- [Use Social Studio](https://miragechat.io/help/use-social-studio/): Social Studio keeps posting in one place: every post Instant Post sent, in a list or a calendar, how each account did, and your photo and video Library. (Social Studio & posting, 7 min)
- [Plan a batch of videos](https://miragechat.io/help/plan-a-batch-of-videos/): Pick up to 100 videos and your accounts. Social Studio gives each video its own post and spreads them over the days and times you choose. (Social Studio & posting, 6 min)
- [Post with Instant Post](https://miragechat.io/help/post-with-instant-post/): Pick photos or a video once, tick your accounts, and Instant Post gives each one the right post — now, or at a time you pick up to a year ahead. (Social Studio & posting, 8 min)
- [Start with Growth](https://miragechat.io/help/start-with-growth/): Growth keeps your WhatsApp offers, post campaigns and sales in one place, with your clients from Customers. What each part does, and the first things to set up. (Growth & marketing, 5 min)
- [Follow up over days](https://miragechat.io/help/follow-up-over-days/): Send a few messages days apart that stop when the customer answers — to many people with Customers › Follow-ups, or in one chat with an automation. (Growth & marketing, 7 min)
- [Find and organise your customers](https://miragechat.io/help/manage-your-customers/): One list of everyone: who wrote on any channel, and who you add or import. Six ready-made groups, your own lists, marketing consent, and the next step: a tag, a list, a follow-up, a campaign. (Customers, 6 min)
- [Set up the AI assistant](https://miragechat.io/help/set-up-the-ai-assistant/): Choose where the AI suggests or replies, how it sounds, which model answers and its limits — and test it before a customer sees it. (AI & automations, 10 min)
- [Teach the AI with libraries](https://miragechat.io/help/teach-the-ai-with-libraries/): A library is what the AI knows about your business: your website, files, answers you write and photos. Add each one, check it, see where answers come from. (AI & automations, 10 min)
- [Read your Analytics](https://miragechat.io/help/read-your-analytics/): Conversations, first reply time, who answered — the AI or your team — busy hours and topics, by period, channel and business. Each channel has its own page. (Analytics, 7 min)
- [Agent permissions](https://miragechat.io/help/agent-permissions/): Give each colleague a role and a level for every module — comments, Social Studio, automations, clients, analytics, AI drafts, team and notifications. (Team, 5 min)
- [Team performance](https://miragechat.io/help/team-performance/): Who is online, hours worked, conversations answered, first-reply times, missed reply targets and whether notifications were opened — per person and period. (Team, 5 min)
- [Team rules](https://miragechat.io/help/team-rules/): Choose what counts as a break — forbidden words, contact details, idle while customers wait, replies outside hours, data exports — and review each one. (Team, 4 min)
- [Team announcements](https://miragechat.io/help/team-announcements/): Push a short note — a shift change, an urgent update — to every agent’s phone or to the ones you pick. Your team only; customers never see it. (Team, 2 min)
- [Notifications](https://miragechat.io/help/set-up-notifications/): Alerts when a customer waits, a channel disconnects or a team rule breaks; summaries by email; quiet hours; and notifications in your browser. (Workspace & billing, 6 min)
- [Activity log and PINs](https://miragechat.io/help/activity-log-and-pins/): See who signed in, who was given access and who changed or exported what — sealed, with an integrity check. Plus the app lock and your lock PIN. (Workspace & billing, 5 min)
- [API keys and webhooks](https://miragechat.io/help/api-keys-and-webhooks/): Make a key for the Messaging or Publishing API, limit it by IP address and account, rotate or revoke it, and send events to your own server. (Workspace & billing, 6 min)
- [Set up your workspace profile](https://miragechat.io/help/workspace-profile/): See your workspace, package and trial, set the timezone your numbers use, put your planner beside every chat, invite a colleague and choose how you sign in. (Workspace & billing, 5 min)
- [See what your package includes](https://miragechat.io/help/your-package/): Which package your workspace is on, how many accounts and team members it uses, every feature it includes, and where to change it. (Workspace & billing, 3 min)
- [Take payments by bank transfer](https://miragechat.io/help/take-bank-transfer-payments/): Add your bank account once, send a customer your IBAN, the amount and a unique reference from the chat, then mark the payment as paid when it lands. (Workspace & billing, 4 min)
- [Billing: plans, balance and invoices](https://miragechat.io/help/billing-plans-and-invoices/): MirageCHAT is paid from a prepaid balance in US dollars. Choose or change a package, pay yearly, add money, get invoices, and see what happens when unpaid. (Workspace & billing, 7 min)
- [Get started with the MirageCHAT app](https://miragechat.io/help/get-the-mobile-app/): Install the app, sign in, allow notifications and lock it with your face, a fingerprint or a PIN — then answer from Home, Inbox, Create, Comments and Menu. (Mobile app, 5 min)
- [Manage your workspace from the phone](https://miragechat.io/help/manage-from-your-phone/): What each Menu tile in the MirageCHAT app does, what the + button creates, Workspace and Billing on the phone, and which buttons open the web. (Mobile app, 5 min)
- [Follow-up: a reminder, or a message sent later](https://miragechat.io/help/follow-up-a-conversation/): Use the Follow-up button in a conversation to remind your team later, or to write a reply now and have it sent at the time you pick. (Inbox & comments, 4 min)
- [Follow-up on your phone: remind, or send later](https://miragechat.io/help/follow-up-on-your-phone/): In the MirageCHAT app, set a private reminder on a conversation or schedule a message to the client — then send, edit or cancel it from the chat. (Mobile app, 4 min)
- [Notifications on your phone: reply from the alert](https://miragechat.io/help/notifications-on-your-phone/): Allow MirageCHAT notifications, then reply, close or set a chat to Pending straight from the alert — and what is different on iPhone and Android. (Mobile app, 3 min)
- [The Inbox on your phone: find, filter and tidy up](https://miragechat.io/help/inbox-on-your-phone/): Find a conversation by name or word, filter by status and account, clear unread messages, swipe to read, snooze or close, and open your reminders. (Mobile app, 4 min)
- [Answer a conversation on your phone](https://miragechat.io/help/answer-on-your-phone/): Reply from the MirageCHAT app: photos, files, voice, location and contacts, quick replies and AI drafts, translation, notes, status, wins and locks. (Mobile app, 6 min)
- [Answer comments, mentions and reviews on your phone](https://miragechat.io/help/comments-on-your-phone/): Reply under a comment or in private, like it, hide or delete it, answer similar questions together, and answer Facebook reviews — from the app. (Mobile app, 4 min)
- [Post from your phone with Instant Post](https://miragechat.io/help/instant-post-on-your-phone/): Pick photos or a video, choose the accounts, tick what goes out on each, add music, text and a place, then post now or schedule it — from the app. (Mobile app, 5 min)
- [Growth and WhatsApp campaigns on your phone](https://miragechat.io/help/growth-on-your-phone/): Send a WhatsApp campaign from the app: choose who gets it, write it, test it on your phone, send or schedule it, and read what it brought. (Mobile app, 4 min)
- [Automations on your phone](https://miragechat.io/help/automations-on-your-phone/): Create an automation from the app — when it starts, what it does and where — switch it on, read its last runs, and allow it on YouTube channels. (Mobile app, 4 min)
- [Home and Analytics on your phone](https://miragechat.io/help/home-and-analytics-on-your-phone/): What the app’s Home tab shows each day — who is waiting, comments, reminders, the last 24 hours — and how to read Analytics on your phone. (Mobile app, 3 min)
- [Clients, Team, AI and Channels on your phone](https://miragechat.io/help/clients-team-and-ai-on-your-phone/): From the MirageCHAT app: find a client and tag them, manage your team and quick replies, steer the AI and its libraries, and check your channels. (Mobile app, 5 min)
- [Connect Google](https://miragechat.io/help/connect-google/): Coming soon: connect your Google Business Profile, choose the profiles MirageCHAT manages, then answer reviews, post updates and read your numbers. (More channels, 3 min)
- [Reply to Google reviews](https://miragechat.io/help/reply-to-google-reviews/): Coming soon: answer your Google reviews in Comments › Reviews, next to your Facebook Page reviews, with AI drafts once an owner turns them on. (More channels, 4 min)
- [Post to Google from Instant Post](https://miragechat.io/help/post-to-google-from-instant-post/): Coming soon: send an update, an event or an offer to your Google Business Profile with Instant Post, with a button, a link and one photo. (More channels, 3 min)
- [Google in Analytics](https://miragechat.io/help/google-in-analytics/): Coming soon: see how people find your Google Business Profile — views on Search and Maps, calls, website clicks, directions and bookings. (More channels, 2 min)
- [Turn on WhatsApp calls](https://miragechat.io/help/whatsapp-calls/): Let customers call your WhatsApp number and answer in MirageCHAT: what WhatsApp needs, the call button, calling hours and who hears the ring. (WhatsApp, 4 min)
- [Answer WhatsApp calls](https://miragechat.io/help/answer-whatsapp-calls/): A customer calls your WhatsApp number: the ring on any page of MirageCHAT, Answer or Decline, the microphone, and the call itself. (WhatsApp, 3 min)
- [Call a customer on WhatsApp](https://miragechat.io/help/call-a-customer-on-whatsapp/): Ask a customer to allow your calls, call them from the conversation, or send a call button they tap to call you. (WhatsApp, 3 min)
- [Fix WhatsApp calls](https://miragechat.io/help/fix-whatsapp-calls/): Calls that don’t ring, a blocked microphone, no sound, and the messages WhatsApp gives when calls can’t be turned on — with what to do. (WhatsApp, 3 min)

## Workflow guides

- [Instagram DM Workflow for Teams and CRM](https://miragechat.io/guides/instagram-dm-inquiry-workflow/): Learn how teams receive, assign, answer and follow up on Instagram inquiries in MirageCHAT without promising an automatic booking or losing context.
- [Grounded AI Messaging with Human Handoff](https://miragechat.io/guides/grounded-ai-guest-messaging/): Configure source-based AI reply drafts, human review and escalation in MirageCHAT without claiming perfect accuracy or replacing your team.
- [WhatsApp and Instagram Team Inbox Guide](https://miragechat.io/guides/whatsapp-instagram-team-inbox/): Evaluate assignments, shared history, permissions and mobile continuity for a WhatsApp and Instagram team inbox, with provider prerequisites.

## Comparisons

- [MirageCHAT vs the alternatives](https://miragechat.io/compare/): MirageCHAT, ManyChat, respond.io and WhatChimp feature by feature — over 200 features in 21 categories, from the team inbox and AI to publishing, with prices checked 27 September 2026.
- [MirageCHAT vs ManyChat](https://miragechat.io/compare/manychat/): MirageCHAT vs ManyChat, checked 27 September 2026: prices, team inbox, channels, AI and automations side by side — and which one fits your business.
- [MirageCHAT vs respond.io](https://miragechat.io/compare/respond-io/): MirageCHAT vs respond.io, checked 27 September 2026: prices, channels, AI agents, workflows and team inbox compared — and which one fits your team.
- [MirageCHAT vs WhatChimp](https://miragechat.io/compare/whatchimp/): MirageCHAT vs WhatChimp, checked 27 September 2026: WhatsApp marketing next to a multichannel team inbox — prices, channels, AI and team seats compared.

## Industries and use cases

- [WhatsApp Inbox for Restaurants](https://miragechat.io/whatsapp-inbox-for-restaurants.html): Take table bookings on WhatsApp and Instagram from one shared inbox: menus and prices sent in a tap, AI drafts, no missed message at service time.
- [WhatsApp Inbox for Clinics](https://miragechat.io/whatsapp-inbox-for-clinics.html): Handle appointment messages on WhatsApp and Instagram from one shared inbox: reminders, reschedules, forms and AI drafts, with a record of who answered.
- [WhatsApp Inbox for Car Rental](https://miragechat.io/whatsapp-inbox-for-car-rental.html): Answer availability and handover messages on WhatsApp and Instagram from one shared inbox: photos of the vehicle, documents, AI drafts and no missed enquiry.
- [WhatsApp Inbox for Salons & Barbers](https://miragechat.io/whatsapp-inbox-for-salons.html): Answer slot and price messages on WhatsApp and Instagram from one shared inbox: photos, saved prices, AI drafts and nothing missed while you are with a client.
- [WhatsApp Inbox for Gyms & Studios](https://miragechat.io/whatsapp-inbox-for-gyms.html): Answer trial, timetable and membership messages on WhatsApp and Instagram from one shared inbox: saved replies, AI drafts and a record of every promise.
- [WhatsApp Inbox for Shops & Online Stores](https://miragechat.io/whatsapp-inbox-for-shops.html): Answer order and stock messages on WhatsApp and Instagram from one shared inbox: photos, saved answers, AI drafts and nothing lost between two people.
- [WhatsApp Inbox for Hotels](https://miragechat.io/whatsapp-inbox-for-hotels.html): Run WhatsApp for your hotel from one shared team inbox: templates, rich messages, auto-replies and grounded AI drafts. 14-day free trial.
- [Instagram DM Automation](https://miragechat.io/instagram-dm-automation.html): Manage eligible Instagram DMs, comments and story interactions from one team inbox, with AI drafts and account capability checks. 14-day free trial.
- [AI Client Messaging](https://miragechat.io/ai-client-messaging.html): Grounded AI drafts or sends replies from your business information in the client's language, with suggestion mode and human handoff when context is missing.
- [Scheduled Social Media Posting](https://miragechat.io/social-media-scheduling.html): Schedule posts to Instagram, Facebook and TikTok up to a year ahead with Instant Post, then see every post and how it did in Social Studio.

## Company, pricing and policies

- [Home](https://miragechat.io/): what MirageCHAT is, in one page.
- [All product guides](https://miragechat.io/features/): every module and channel, and which module works where.
- [Pricing](https://miragechat.io/pricing/): the plans, what each includes, Free, and the 14-day free trial.
- [FAQ](https://miragechat.io/faq): channels, AI, publishing, mobile apps, security, billing.
- [Changelog](https://miragechat.io/changelog/): verified releases on the web and in the apps.
- [Developer overview](https://miragechat.io/developers/): scoped API keys, endpoints and webhooks.
- [Publishing API reference](https://miragechat.io/developers/publishing/): post to Instagram, Facebook and TikTok from your own systems — endpoints, limits, TikTok routes, webhooks, error codes; OpenAPI at https://miragechat.io/developers/publishing/openapi.json.
- [Trust](https://miragechat.io/trust/): access, audit, consent and data requests.
- [The MirageCHAT Network](https://miragechat.io/network/): AS403001, points of presence, internet exchanges, global transit and how support works.
- [Solutions](https://miragechat.io/solutions/) · [Industries](https://miragechat.io/industries/) · [Resources](https://miragechat.io/resources/)
- [Partners](https://miragechat.io/partners/): the MirageCHAT partner program for agencies, resellers and tech companies.
- [Community](https://miragechat.io/community): questions answered by the MirageCHAT team and AI Support (an AI agent), tips, the roadmap and what shipped; every discussion in plain text at https://miragechat.io/community/llms.txt.
- [About](https://miragechat.io/about.html) · [Privacy](https://miragechat.io/privacy) · [Terms](https://miragechat.io/terms) · [Data Processing Addendum (DPA)](https://miragechat.io/legal/dpa/) · [Data deletion](https://miragechat.io/data-deletion)

## Mobile apps

- [Google Play](https://play.google.com/store/apps/details?id=io.miragechat.app)
- [App Store](https://apps.apple.com/us/app/miragechat/id6794931502)
- Both stores list the same current MirageCHAT build; the apps also receive compatible in-app updates between store releases.

## Optional

- [Full text of every guide, article, FAQ answer and plan](https://miragechat.io/llms-full.txt): the pages above in one plain-text file.

Do not infer capabilities beyond the canonical product pages or the status shown inside a customer's workspace. The Channels screen of each workspace shows what every connected account can do.