These three screens show the state of your workspace. Setting them up happens on the website.
- Menu › Team shows who is Online, Away or Offline, how many conversations each person answered, and the Last 7 days. Under Rule breaks, tap Review to mark one as reviewed. To invite people or change what they can do, tap Open Team on the web.
- Menu › Channels lists every connected account and how many your package includes. To connect, reconnect or remove one, tap Connect, reconnect or remove channels on the web.
- Menu › Notifications lists the alerts, such as No reply yet — after 15 min, A channel disconnects and Weekly summary. Use the switch to turn each one on or off. Who receives them, and by email or in the app, is set with Open Notifications on the web.
Good to know
- Team and Notifications are for owners and admins, and for agents given those permissions.
- An agent’s Channels shows only the accounts shared with them.
- Quiet hours is shown on the phone but changed on the website.
- Some alerts need a higher package; they show the package name instead of a switch.