Unified Team Inbox for every channel

In short

WhatsApp, Instagram, Facebook Messenger, Telegram, your website chat and SMS from your own number land in one inbox — TikTok messages are coming soon. Each teammate signs in with their own account and sees only the businesses they are given.

Which channels land in the shared team inbox?

WhatsAppYour number, also kept in the WhatsApp Business app if you wantLive

InstagramLive

FacebookYour Page’s Messenger conversationsLive

TelegramLive

TikTokComing soon

Website chatLive

SMSTexts to your own MirageTEL or Twilio numberLive

What does the MirageCHAT team inbox include?

Views: open, unanswered, snoozed, locked, by channel
Assign and snooze
Follow-ups: a reminder, or a message scheduled for later
Quick replies in one tap
AI drafts you read, edit and send
Translate a message, and reply in your own language
Voice notes, photos, files and locations
Lock a private conversation behind a PIN
Your booking planner and a payment request, inside the chat
Export to CSV

How does a shared team inbox work?

Connect a channel from Channels.
Invite each teammate with their own account.
Assign, answer, snooze or follow up from the shared inbox.

Where do I find the team inbox?

Menu › Inbox

Shared team inbox: frequently asked questions

Does everyone share one login?

No. Each teammate has an individual account and permissions, and the team shares the inbox.

Which channels land in the inbox?

WhatsApp, Instagram, Facebook Messenger, Telegram, website chat and SMS from your own MirageTEL or Twilio number. TikTok messages are coming soon.

How to set up a shared team inbox, step by step

Answer in the InboxOpen a conversation and reply with text, photos, voice notes, quick replies or an AI draft — and what to do once the 24-hour window has closed.7 min Organise conversationsMark conversations Open, Pending or Closed, take ownership, snooze or set a reminder, save views, add notes and tags, and lock private chats.7 min Set up MirageCHAT in 15 minutesYour first hour in MirageCHAT: create the workspace, connect one channel, teach the AI your basics, turn on notifications and invite a colleague.15 min Add your teamGive each colleague their own sign-in, choose which accounts they see in the inbox, and let them answer from the web or the MirageCHAT app.3 min Connect WhatsAppKeep your number in the WhatsApp Business app or connect a dedicated number — with Meta’s window explained screen by screen.5 min

Team inbox guides and use cases

WhatsApp and Instagram Team Inbox Guide — Evaluate assignments, shared history, permissions and mobile continuity for a WhatsApp and Instagram team inbox, with provider prerequisites.

Manage Multiple Instagram Accounts in One App — All your Instagram accounts in one app: every DM and comment in one team inbox, one post to every account at once, and each account's numbers.

A hospitality group runs 34 channels from one inbox — A hospitality group runs 34 channels, 1,501 guest messages a month and 562 posts from one MirageCHAT inbox, with a 13-second median first reply.

Try Team Inbox free for 14 days

No credit card, then Free. Connect one channel and invite one colleague.

Start free trial

Checked against the live product on 23 October 2026. What each connected account can do is shown on the Channels screen of your workspace.