Why salons & barbers move their messages into a shared inbox
Your hands are busy for most of the day, which is exactly when the messages arrive. One shared inbox means whoever is free answers, the price list goes out in a tap, and the request from 11:20 does not get read at closing time.
What you get
One queue, not three apps
Instagram DMs, WhatsApp and website chat in the same list, in the order they arrived.
Prices and photos in a tap
Save the price list and your best work as quick replies and send them without typing.
Reply from the notification
Answer straight from the phone notification between two clients — the app does not even open.
Nothing forgotten
Anything still waiting rises to the top, and a reminder can bring a conversation back to you later.
How it works
- Connect — link an eligible WhatsApp Business number through the guided flow. No server setup or customer-owned Meta app is required; provider authorization still applies.
- Invite your team — everyone answers from one inbox, with history, assignment and their own account.
- Save what you repeat — prices, terms, directions, photos: sent in a tap, worded the same every time.
- Answer from your phone — including straight from the notification, without opening the app.
Frequently asked questions
Can I answer Instagram DMs and WhatsApp in one place?
Yes — that is the main reason salons use it. Both arrive in the same inbox with one history per client.
Can two chairs share one number?
Yes. Everyone answers from the same inbox, and you can see who replied to what.
Can I send my price list as a photo?
Yes. Attach it to a saved reply once, then send photo and text together in a single tap.
Do I need a new phone number?
Not necessarily. An existing number can be used when it is eligible for Meta's WhatsApp Business Platform setup.
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