WhatsApp Team Inbox for Clinics

Why clinics & practices move their messages into a shared inbox

Appointment traffic is small messages in large numbers: move it, confirm it, what should I bring. When they live on one phone they get answered late, and nobody can reconstruct what was said. A shared inbox gives the desk one queue, the manager visibility, and every conversation a written history.

What you get

Reschedules without a phone call

The message arrives, anyone at the desk answers, and the change is visible to the whole team immediately.

Reminders that go out by themselves

Set a follow-up on a conversation and it comes back to you at the hour you chose, or sends the message for you.

The same answer every time

Save what you send most — directions, preparation instructions, price lists — and send it in one tap.

A record of who said what

Every reply carries the agent who wrote it and the time, so a disagreement is a lookup rather than a memory.

Google reviews, answered from the same place

Google Business Profile is Google’s free listing for your practice on Search and Maps — your hours, photos, reviews and posts. Google reviews arrive in MirageCHAT next to your appointment messages, and the desk answers them on Google from the same place, with an AI draft a person checks and posts, once you switch drafts on. New opening hours or an open day go out from Instant Post as an update or an event. See how it works.

How it works

Connect — link an eligible WhatsApp Business number through the guided flow. No server setup or customer-owned Meta app is required; provider authorization still applies.
Invite your team — everyone answers from one inbox, with history, assignment and their own account.
Save what you repeat — prices, terms, directions, photos: sent in a tap, worded the same every time.
Answer from your phone — including straight from the notification, without opening the app.

Frequently asked questions

Is it suitable for a private practice with two staff?

Yes. The inbox is shared by however many people you invite, and each one signs in with their own account.

Can I set a reminder on a conversation?

Yes — a private reminder for the team, or a message scheduled to send to the client at a chosen time.

Can I keep my existing number?

An existing number can be used when it is eligible for Meta's WhatsApp Business Platform setup; MirageCHAT guides the connection.

Do you store medical records?

No. MirageCHAT is a messaging inbox: it holds the conversation, not a clinical record system.

Appointment messages, answered by whoever is at the desk