Why clinics & practices move their messages into a shared inbox
Appointment traffic is small messages in large numbers: move it, confirm it, what should I bring. When they live on one phone they get answered late, and nobody can reconstruct what was said. A shared inbox gives the desk one queue, the manager visibility, and every conversation a written history.
What you get
Reschedules without a phone call
The message arrives, anyone at the desk answers, and the change is visible to the whole team immediately.
Reminders that go out by themselves
Set a follow-up on a conversation and it comes back to you at the hour you chose, or sends the message for you.
The same answer every time
Save what you send most — directions, preparation instructions, price lists — and send it in one tap.
A record of who said what
Every reply carries the agent who wrote it and the time, so a disagreement is a lookup rather than a memory.
How it works
- Connect — link an eligible WhatsApp Business number through the guided flow. No server setup or customer-owned Meta app is required; provider authorization still applies.
- Invite your team — everyone answers from one inbox, with history, assignment and their own account.
- Save what you repeat — prices, terms, directions, photos: sent in a tap, worded the same every time.
- Answer from your phone — including straight from the notification, without opening the app.
Frequently asked questions
Is it suitable for a private practice with two staff?
Yes. The inbox is shared by however many people you invite, and each one signs in with their own account.
Can I set a reminder on a conversation?
Yes — a private reminder for the team, or a message scheduled to send to the client at a chosen time.
Can I keep my existing number?
An existing number can be used when it is eligible for Meta's WhatsApp Business Platform setup; MirageCHAT guides the connection.
Do you store medical records?
No. MirageCHAT is a messaging inbox: it holds the conversation, not a clinical record system.
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