In short
For each group of channels you choose: the AI is off, suggests a reply for a person to send, or replies by itself. It answers in the client’s language, from your libraries, and hands over when the answer is not there. When a client sends several messages in a row, it waits until they finish and answers once. Every AI setting is on one page, in tabs: Overview, Channels, Knowledge, Models & keys, Runs on its own, Limits and Test.
Which channels can the AI assistant answer on?
What can the MirageCHAT AI assistant do?
- Off · suggests · replies — per channel
- Answers in the client’s language
- Waits until the client finishes and answers once — on WhatsApp, Instagram, Messenger, Telegram and SMS
- How it sounds, and what it must never say
- Models & keys: every model of every AI company — the ones your plan offers, or any model with your own key
- Runs on its own: keeps learning from new conversations and reads your websites again
- AI quality and a monthly limit
- Try it yourself before clients see it
- To do: the questions it could not answer
- Pause it in one tap
- Google reviews: an AI draft a person posts, and automatic replies to 4–5★ reviews — both only once an owner or admin switches them on
How does the AI assistant answer client messages?
Teach it: your website, notes and photos.
Choose where it suggests and where it replies.
Try it, then fix the source when an answer is wrong.
Where do I set up the AI assistant?
Menu › AI · Overview, Channels, Knowledge, Models & keys, Runs on its own, Limits, Test
Which plans include AI replies, and how many?
Every paid plan includes AI replies each month: 100 on Starter, 500 on Growth and 1,000 on Pro; Free has no AI. Replies past them are taken from your balance, at the price on the pricing page; replies on your own AI key, or on Gemini Free, use none of them. See pricing.
AI assistant: frequently asked questions
Can the AI invent a price?
It is told to answer only from the information you give it, and to hand the conversation to a person when the answer is missing.
Can my team approve the answers first?
Yes. Where it suggests, a person reads, edits and sends the reply.
Does the AI answer every message of a burst?
No. When a client sends several messages in a row — a photo, then a link, then a question — the AI waits until they finish and answers once, having read them all. On WhatsApp, Instagram, Messenger, Telegram and SMS.
Does the AI answer Google reviews by itself?
Only if an owner or admin switches it on, and only for 4–5★ reviews. Otherwise «AI draft» suggests a reply that a person posts.
Can I choose the AI model?
Yes, in AI › Models & keys. The models your plan offers work at once; any other model of any company works with your own key for that company, and the company charges you directly.
How to set up the AI assistant, step by step
AI assistant guides and use cases
Grounded AI Messaging with Human Handoff — Configure source-based AI reply drafts, human review and escalation in MirageCHAT without claiming perfect accuracy or replacing your team.
AI DM Replies for Creators — Let AI answer Instagram, WhatsApp, Messenger and Telegram DMs from your links, prices and FAQs — on its own or as drafts you approve, in your fans’ language.
A hospitality group runs 34 channels from one inbox — A hospitality group runs 34 channels, 1,501 guest messages a month and 562 posts from one MirageCHAT inbox, with a 13-second median first reply.
Try AI assistant free for 14 days
No credit card, then Free. Connect one channel and invite one colleague.
Checked against the live product on 23 October 2026. What each connected account can do is shown on the Channels screen of your workspace.