Suggestion, automatic and off modes per account
Included where the workspace plan, connected account and provider permissions allow it.
Draft or send replies in the client's language using the business information you control, with per-account modes and a human handoff when context is missing.
What it includes
Answers grounded in your knowledge base
Included where the workspace plan, connected account and provider permissions allow it.
On-demand translation of incoming messages
Included where the workspace plan, connected account and provider permissions allow it.
Human handoff when the answer is not supported
Included where the workspace plan, connected account and provider permissions allow it.
How to use it
- Add verified business information to the knowledge base.
- Choose suggestion, automatic or off for each account.
- Review feedback and update the source information when needed.
Availability is measured per account. MirageCHAT shows when a provider permission or account step is still required; it does not label that capability as active.
Frequently asked questions
Can the AI invent a price?
It is instructed to use the information you provide and to hand the conversation to a person when the answer is missing.
Can my team approve drafts first?
Yes. Suggestion mode prepares a draft that an agent can review, edit and send.