Direct messages and story interactions
Included where the workspace plan, connected account and provider permissions allow it.
Handle Instagram conversations and supported comment actions from the same workspace, subject to the permissions granted by Meta for the account.
What it includes
Reply, hide or delete supported comments
Included where the workspace plan, connected account and provider permissions allow it.
Move a public conversation to a private reply where permitted
Included where the workspace plan, connected account and provider permissions allow it.
Account capability checks before promising an action
Included where the workspace plan, connected account and provider permissions allow it.
How to use it
- Connect the intended professional Instagram account.
- Grant the permissions requested for the selected features.
- Check the channel card to see which inbox, posting and insight abilities are active.
Availability is measured per account. MirageCHAT shows when a provider permission or account step is still required; it does not label that capability as active.
Frequently asked questions
Does every connected account have the same abilities?
No. The Channels screen checks Inbox, Posting and Insights separately because permissions and account setup can differ.
Can MirageCHAT bypass a Meta restriction?
No. MirageCHAT reports the platform result and never represents an unapproved ability as active.