Team access, performance and quick replies

In short

Team has five tabs. Agents: each person’s access, module by module, and the accounts they work on. Performance: how much, how fast and how well the team works. Rules: what counts as a break, and the breaks. Quick Replies: the answers everyone reuses, with fields filled in before sending. Announcements: notices to the whole team.

What can you manage for your team in MirageCHAT?

Agents: access module by module — Comments, Instant Post, Automations, Customers, Campaigns, Analytics, AI, Team and Notifications
Ready presets: Inbox + Overview, Front desk, Social media, Supervisor
The accounts each person works on
Performance: replies, first response time and working hours, per person and per day
Rules: what counts as a break, and the breaks to review
Quick replies with fields the agent fills in before sending
Announcements: Info, Important or Urgent, now or later, to everyone or chosen people — on the web and in the phone app
An Important or Urgent notice stays over the Inbox until each agent presses «Got it»; «Seen by» shows who read it, and Remind asks again
An agent never sees Billing

Where do I manage my team?

Menu › Team · Agents, Performance, Rules, Quick Replies, Announcements

How many team members does each plan include?

Unlimited team members on every paid plan (1 on Free), with access by module, Performance, Rules, quick replies and announcements. See pricing.

Team access: frequently asked questions

Can an agent see every screen?

No. Each module is off or opened to a level — for example Comments to reply only, or Instant Post to post but not approve — and each agent sees only the accounts given to them. An agent never sees Billing.

Does working from the phone count as working?

Yes. A person counts as working while MirageCHAT is open, on the web or in the phone app.

Do team announcements go to customers?

No. They are internal notices for agents in the workspace.

How to add and manage your team, step by step

Agent permissionsGive each colleague a role and a level for every module — comments, Social Studio, automations, clients, analytics, AI drafts, team and notifications.5 min Create quick repliesSave an answer once — text, a photo, links and fields like the customer’s first name — and your team sends it from the Inbox in one tap.5 min Team rulesChoose what counts as a break — forbidden words, contact details, idle while customers wait, replies outside hours, data exports — and review each one.4 min Team performanceWho is online, hours worked, conversations answered, first-reply times, missed reply targets and whether notifications were opened — per person and period.5 min Add your teamGive each colleague their own sign-in, choose which accounts they see in the inbox, and let them answer from the web or the MirageCHAT app.3 min

Guides for teams that share an inbox

WhatsApp and Instagram Team Inbox Guide — Evaluate assignments, shared history, permissions and mobile continuity for a WhatsApp and Instagram team inbox, with provider prerequisites.

Instagram DM Workflow for Teams and CRM — Learn how teams receive, assign, answer and follow up on Instagram inquiries in MirageCHAT without promising an automatic booking or losing context.

Manage Multiple Instagram Accounts in One App — All your Instagram accounts in one app: every DM and comment in one team inbox, one post to every account at once, and each account's numbers.

Try Team free for 14 days

No credit card, then Free. Connect one channel and invite one colleague.

Start free trial

Checked against the live product on 23 October 2026. What each connected account can do is shown on the Channels screen of your workspace.