Individual accounts and role-based access
Included where the workspace plan, connected account and provider permissions allow it.
Coordinate a shared service team with assignment, private notes, announcements, permissions, audit context and consistent saved answers.
What it includes
Assignments and private notes
Included where the workspace plan, connected account and provider permissions allow it.
Saved replies managed by administrators
Included where the workspace plan, connected account and provider permissions allow it.
Team announcements delivered to agent devices
Included where the workspace plan, connected account and provider permissions allow it.
How to use it
- Invite teammates with the minimum permissions they need.
- Assign conversations and keep internal context in private notes.
- Review access and activity when responsibilities change.
Availability is measured per account. MirageCHAT shows when a provider permission or account step is still required; it does not label that capability as active.
Frequently asked questions
Can an agent see every administration screen?
No. Access is controlled by role and explicit permissions.
Do team announcements go to customers?
No. They are internal notices for agents in the workspace.