Why gyms & studios move their messages into a shared inbox
Most enquiries are the same six questions, and the money is in answering them quickly and consistently. A shared inbox lets any of the team reply, keeps the timetable and the prices one tap away, and shows a manager how long people actually waited.
What you get
The same six answers, in a tap
Timetable, trial terms, membership prices and the cancellation policy, saved once and sent without typing.
Every enquiry visible
Unanswered conversations sit at the top with the exact time they arrived, so nothing waits a day.
One inbox for DMs and WhatsApp
Instagram, WhatsApp, Telegram and website chat in the same list. Messenger depends on provider access and account setup.
Follow up on purpose
Set a reminder on a conversation, or schedule the message that should arrive the day before the class.
How it works
- Connect — link an eligible WhatsApp Business number through the guided flow. No server setup or customer-owned Meta app is required; provider authorization still applies.
- Invite your team — everyone answers from one inbox, with history, assignment and their own account.
- Save what you repeat — prices, terms, directions, photos: sent in a tap, worded the same every time.
- Answer from your phone — including straight from the notification, without opening the app.
Frequently asked questions
Can the whole front desk share it?
Yes. Everyone signs in with their own account and works from the same inbox, with assignment and full history.
Can I schedule a message for later?
Yes — write it now and choose when it should be sent, or set a private reminder for the team instead.
Does it work with Instagram?
Yes, alongside WhatsApp, Telegram and website chat. Messenger and SMS depend on provider access and account setup.
Do I keep my number?
An existing number can be used when it is eligible for Meta's WhatsApp Business Platform setup; activation time depends on provider authorization.
Read next
WhatsApp Inbox for Hotels · Instagram DM Automation · MirageCHAT home