In short
A client record is built from the conversations themselves, so the next teammate continues with context instead of asking again. Sequences — a series of messages over days — live here too; campaigns are in Growth.
Which channels feed the customer CRM?
What does the MirageCHAT customer CRM include?
- All customers: one record per client across channels
- Phone contacts from your WhatsApp Business app
- Tags, notes and the full history
- Follow-ups: sequences over days — by SMS too, from your own number
- Export to CSV
Where do I find my customer list?
Menu › Customers · All customers and Follow-ups
Customer CRM: frequently asked questions
Does MirageCHAT import unrelated customer data?
No. The record is built from connected conversations and what your team adds.
Is it a medical or financial record system?
No. It is a client messaging and conversation context system, not a specialist record system.
How to manage your customers, step by step
Customer CRM guides and use cases
Instagram DM Workflow for Teams and CRM — Learn how teams receive, assign, answer and follow up on Instagram inquiries in MirageCHAT without promising an automatic booking or losing context.
Try Customers free for 14 days
No credit card, then Free. Connect one channel and invite one colleague.
Checked against the live product on 23 October 2026. What each connected account can do is shown on the Channels screen of your workspace.