respond.io is a customer conversation platform for larger B2C teams, with many channels and advanced workflows. MirageCHAT gives smaller teams the shared inbox, AI and publishing at a fraction of the price.
14-day free trial · No credit card required
One feature per row. Ours from our product guides; theirs from each company’s own plan table.
MirageCHAT
197
of 252 features
respond.io
95
of 252 features
MirageCHAT
Choose MirageCHAT if your team answers clients on WhatsApp, Instagram, Messenger, Telegram and your website, and you want AI replies included from the first plan, publishing and Insights, from $19.99 a month.
Start your free 14-day trialrespond.io
Choose respond.io if you need LINE, Viber, WeChat or email next to WhatsApp, advanced workflow automation with webhooks, SSO and multiple workspaces — and the budget for it.
Jump to a category, or read it all.
on every paid planBusiness from that plan upSoon coming soon— not listed on that company’s pricing page — not «cannot be done»
US prices with monthly billing, as each pricing page showed them.
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Starting price | Free; paid from $19.99 | $79 a month |
| Top plan before custom pricing | $59.99 — Pro, then $1.75 an account past 25 | $279 — Advanced |
| What makes the bill grow | Connected accounts past your package, and AI replies past it | Active contacts |
| A fee for each extra contact | None | A higher contact tier |
| Channels on the first paid plan | 5 connected accounts | All channels |
| Team members on the first paid plan | Unlimited | 5 |
| The most team members | Unlimited on every paid plan | Unlimited on Enterprise |
| AI in the price | 100, 500 or 1,000 AI replies a month on the paid plans; your own key or Gemini Free uses none | 5,000 to 40,000 AI credits |
| Free trial | 14 days of Pro, no card; then Free | 7 days, no card |
| Free plan | Yes — 2 accounts, the inbox and Instant Post | No |
| WhatsApp fees | Meta’s rates, no markup | Billed by Meta |
Where your clients can write to you.
MirageCHAT 7 · respond.io 11
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Included | Included | |
| Instagram direct messages | Included | Included |
| Facebook Messenger | Included | Included |
| Telegram | Included | Included |
| Website chat | Included | Included |
| TikTok messages | Soon | Included |
| SMS | Included | Included |
| Email as a channel | Not listed | Included |
| LINE, Viber and WeChat | Not listed | Included |
| Voice calls | Included | Included |
| A custom channel of your own | Not listed | From Advanced |
Where the team answers.
MirageCHAT 16 · respond.io 16
| Feature | MirageCHAT | respond.io |
|---|---|---|
| One inbox for every connected channel | Included | Included |
| Views: open, unanswered, snoozed, locked, by channel | Included | Included |
| Assign a conversation to a teammate | Included | Included |
| Snooze a conversation | Included | Included |
| A reminder to follow up | Included | Not listed |
| A message scheduled for later | Included | Not listed |
| Quick replies in one tap | Included | Included |
| AI drafts you read, edit and send | Included | Included |
| Translate a client’s message | Included | Included |
| Reply in your own language | Included | Included |
| Voice notes | Included | Included |
| Photos and files | Included | Included |
| Locations | Included | Not listed |
| Mark important clients | Included | Not listed |
| Lock a private conversation behind a PIN | Included | Not listed |
| Export conversations to CSV | Included | Included |
| Labels that sort conversations by your rules | Not listed | Not listed |
| AI rewrites tone and spelling | Not listed | Included |
| AI summary of a conversation | Not listed | Included |
| Invite a colleague into a conversation | Not listed | Included |
| Typing indicator | Not listed | Included |
| Block a contact | Not listed | Included |
Instagram, Facebook and TikTok comments next to your messages.
MirageCHAT 13 · respond.io 0
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Instagram comments in one list | Included | Not listed |
| Facebook Page comments in the same list | Included | Not listed |
| TikTok comments in the same list | Included | Not listed |
| YouTube comments in the same list | Included | Not listed |
| Google reviews in the same list, with your reply posted on Google | Soon | Not listed |
| Reply to a comment in public | Included | Not listed |
| Reply to a comment in private | Included | Not listed |
| Hide or unhide a comment | Included | Not listed |
| Delete a comment | Included | Not listed |
| The post shown next to its comments | Included | Not listed |
| An automatic DM to everyone who comments on Instagram | Included | Not listed |
| An automatic reply under each comment | Instagram, Facebook, TikTok | Not listed |
| Hide comments automatically, by word | Instagram, Facebook, TikTok | Not listed |
| Comment → DM on Facebook Page comments | Included | Not listed |
| AI replies to positive comments | Not listed | Not listed |
Answers clients from your own information.
MirageCHAT 11 · respond.io 10
| Feature | MirageCHAT | respond.io |
|---|---|---|
| AI in the plan price | Included | Included |
| The AI replies by itself | Included | From Growth |
| The AI suggests, a person sends | Included | Included |
| Off, suggest or reply — chosen per channel | Included | Not listed |
| Answers in the client’s language | Included | From Growth |
| Your rules: how it sounds and what it must never say | Included | From Growth |
| Try it yourself before clients see it | Included | Not listed |
| A to-do list of the questions it could not answer | Included | Not listed |
| Hands the client to a person when it does not know | Included | From Growth |
| Pause it in one tap | Included | Not listed |
| Choose the AI quality and a monthly limit | Included | Not listed |
| Google reviews: AI drafts a reply; 4–5★ reviews answered automatically only if you allow it | Soon | Not listed |
| Starts a conversation by intent, not only keywords | Not listed | Not listed |
| Understands images, files and voice notes | Not listed | From Growth |
| Ready-made agents: receptionist, support, sales | Not listed | From Growth |
| Takes actions: tags, closes, updates the client record | Not listed | From Growth |
| Goals: clicks, follows or leads | Not listed | Not listed |
| Knows which ad the client came from | Not listed | From Growth |
The libraries every answer comes from.
MirageCHAT 8 · respond.io 3
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Reads your website — every page and language | Included | From Growth |
| Your notes and highlights | Included | From Growth |
| Your files | Included | From Growth |
| Sends photos of the place asked about — up to 5 | Included | Not listed |
| Learns from your team’s conversations | Included | Not listed |
| Every answer shows the source it came from | Included | Not listed |
| Test a question and see which source answered | Included | Not listed |
| Read your website again, now | Included | Not listed |
When? What does it do? Where should it run?
MirageCHAT 27 · respond.io 12
| Feature | MirageCHAT | respond.io |
|---|---|---|
| When a new customer writes | Included | Not listed |
| When you are closed — away replies | Included | Not listed |
| When a message contains a word | Included | Not listed |
| When nobody replied in time | Included | Not listed |
| When someone comments on a post — by word and by post | Instagram, Facebook, TikTok | Not listed |
| Reply automatically | Included | From Growth |
| Tag the client | Included | From Growth |
| Change the conversation’s status | Included | From Growth |
| Email me | Included | Not listed |
| Mark the client as VIP | Included | Not listed |
| Choose the channels it runs on: WhatsApp, Instagram, Messenger, Telegram | Included | Not listed |
| Two ways to build: a short form, or a visual canvas | Included | Not listed |
| Several steps in one automation | Included | From Growth |
| Wait — up to 7 days | Included | Not listed |
| Let the AI answer as a step | Included | From Growth |
| Only if… conditions, with an Otherwise path | Included | From Growth |
| Buttons the customer taps, each with its own path | Included | From Growth |
| Hand the client to a teammate | Included | From Growth |
| Follow up when a client goes quiet | Included | From Growth |
| Stops by itself when the client writes, a teammate takes over or the chat closes | Included | Not listed |
| Keeps to WhatsApp’s 24-hour rule by itself | Included | Not listed |
| At most once an hour or once a day per client | Included | Not listed |
| Collect emails and phone numbers in the chat | Website chat | Not listed |
| A drag-and-drop flow builder | Included | From Growth |
| Ready-made automation templates | Included | From Growth |
| A/B test two messages | Included | Not listed |
| Call your own systems from a flow | Not listed | From Advanced |
| WhatsApp forms | Included | Not listed |
Conversations started from stories, follows, links and ads.
MirageCHAT 2 · respond.io 3
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Reply to story replies and reactions | Not listed | Not listed |
| Reply when you are mentioned in a story | Not listed | Not listed |
| Welcome new followers with a DM | Not listed | Not listed |
| A DM from Instagram Live comments | Not listed | Not listed |
| Conversation starters | Not listed | Not listed |
| Links, QR codes and website buttons that open a chat | WhatsApp QR and website chat | Included |
| Check whether someone follows you | Not listed | Not listed |
| Chats started from Meta ads | Included | Included |
| Send ad conversions back to Meta | Not listed | From Growth |
Publishing, comments and Insights today; messages and auto-replies come next.
MirageCHAT 3 · respond.io 2
| Feature | MirageCHAT | respond.io |
|---|---|---|
| TikTok comments: reply, hide, like — and delete your own | Included | Not listed |
| New TikTok comments arrive by themselves | Included | Not listed |
| TikTok comment automations: reply, like or hide, by word and by video | Included | Not listed |
| TikTok auto-replies from your AI | Soon | Not listed |
| TikTok welcome message and suggested questions | Soon | Not listed |
| TikTok keyword replies and flows with buttons | Soon | Not listed |
| Save a client’s contact details from a TikTok chat | Soon | Not listed |
| TikTok chats opened from links and QR codes | Soon | Not listed |
| Chats started from TikTok ads | Soon | Included |
| Report a sale that began with a chat from your TikTok ad | Soon | From Growth |
| TikTok photo posts, published directly | Soon | Not listed |
Many clients at once, and series over days.
MirageCHAT 5 · respond.io 1
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Send to a segment at once | Included | From Growth |
| Ready-made campaign templates | Included | Not listed |
| Sequences over days | As automation steps | Not listed |
| WhatsApp templates with their approval status | Included | Not listed |
| STOP and START handled automatically | Included | Not listed |
Instant Post and Social Studio.
MirageCHAT 21 · respond.io 0
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Instagram posts | Included | Not listed |
| Instagram carousels | Included | Not listed |
| Instagram Stories | Included | Not listed |
| Instagram Reels | Included | Not listed |
| Facebook Page posts | Included | Not listed |
| TikTok videos | Included | Not listed |
| TikTok settings: who can see it, comments, Duet and Stitch | Included | Not listed |
| Send to your TikTok inbox to finish in the app — up to 35 photos | Included | Not listed |
| Photos go to TikTok as one video | Included | Not listed |
| YouTube videos and Shorts | Included | Not listed |
| Google updates, events and offers, with a button | Soon | Not listed |
| A Post, a Story and a Reel from the same media | Included | Not listed |
| Publish now, or at a time you choose | Included | Not listed |
| Several accounts at once, or a saved group | Included | Not listed |
| Reel music: Instagram’s catalogue or your own audio | Included | Not listed |
| Hashtag sets | Included | Not listed |
| A result for every account; retry only the one that failed | Included | Not listed |
| Schedule up to a year ahead: quick picks and a calendar | Included | Not listed |
| Your posts: published, scheduled and failed, with filters | Included | Not listed |
| A scheduled post: change its time, post it now or cancel it | Included | Not listed |
| A photo and video library, in collections | Included | Not listed |
| History with the reason for every failure | Included | Not listed |
How your posts and profiles did.
MirageCHAT 9 · respond.io 0
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Views, reactions, comments and clicks per post | Included | Not listed |
| Views, engagement, posts and followers over 7, 28 or 90 days | Included | Not listed |
| Your best posts, with their pictures | Included | Not listed |
| Your best time to post, from your own posts | Included | Not listed |
| TikTok profile: followers, likes, videos and following | Included | Not listed |
| Your recent TikTok videos | Included | Not listed |
| TikTok audience: the countries your viewers are in | Included | Not listed |
| Results for each TikTok video | Included | Not listed |
| YouTube channel: views, watch time and subscribers | Included | Not listed |
| Google views on Search and Maps, calls, website clicks and directions | Soon | Not listed |
| Automation and engagement insights | Not listed | Not listed |
| Your top fans and followers | Not listed | Not listed |
A record built from the conversations themselves.
MirageCHAT 8 · respond.io 9
| Feature | MirageCHAT | respond.io |
|---|---|---|
| One record per client across channels | Included | Included |
| Phone contacts from your WhatsApp Business app | Included | Not listed |
| Tags | Included | Included |
| Notes on a client | Included | Included |
| The full conversation history | Included | Included |
| Segments | Included | Included |
| Export clients to CSV | Included | Included |
| Custom contact fields | Not listed | Included |
| Lifecycle stages | Not listed | Included |
| Import contacts | Included | Included |
Who sees what, and how the team is doing.
MirageCHAT 6 · respond.io 3
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Each agent sees only the accounts they work on | Included | Included |
| Response time targets | Included | Not listed |
| Announcements every agent sees | Included | Not listed |
| Audit: who is working and which rules were broken | Included | Not listed |
| Permission to use Instant Post, per person | Included | Not listed |
| Workspace time zone | Included | Included |
| Hide clients’ phone numbers from agents | Not listed | From Advanced |
Reply times your clients actually felt.
MirageCHAT 14 · respond.io 8
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Clients waiting right now | Included | Included |
| Today and this week at a glance | Included | Included |
| Busiest hours of the week | Included | Not listed |
| A live timeline of replies and AI answers | Included | Not listed |
| How fast the AI answered, over 7 days | Included | Not listed |
| A setup checklist for new workspaces | Included | Included |
| Any period, compared with the one before | Included | Not listed |
| Filter by channel, business and topic | Included | Included |
| Who answered: which person, or the AI | Included | Included |
| Team response times | Included | Included |
| Only real answers count — never an automatic message | Included | Not listed |
| Waiting conversations and customers | Included | Not listed |
| Reports on conversations, messages and contacts | Included | Included |
| Export analytics to CSV | Included | Not listed |
| A sales leaderboard | Not listed | Included |
One page decides who hears what.
MirageCHAT 8 · respond.io 0
| Feature | MirageCHAT | respond.io |
|---|---|---|
| A client waiting | Included | Not listed |
| Something needs fixing | Included | Not listed |
| Words to watch for in a client’s message | Included | Not listed |
| News about your team | Included | Not listed |
| Numbers to watch | Included | Not listed |
| Daily and weekly summaries | Included | Not listed |
| Quiet hours for news that can wait | Included | Not listed |
| By email or in the app | Included | Not listed |
Each workspace separate, every important action logged.
MirageCHAT 9 · respond.io 4
| Feature | MirageCHAT | respond.io |
|---|---|---|
| An activity log: the team, the audit log and notifications sent | Included | Not listed |
| Audit records linked in a tamper-evident chain | Included | Not listed |
| Sign in with Google or Apple | Included | Not listed |
| Sign every device out at once | Included | Not listed |
| Lock after repeated wrong passwords | Included | Not listed |
| Data export and deletion | Included | Included |
| Two-factor sign-in | Included | Included |
| Channel keys encrypted with AES-256 | Included | Not listed |
| Encrypted backups kept off-site | Included | Not listed |
| Single sign-on (SSO) | Not listed | From Advanced |
| A virus scan of incoming files | Not listed | Included |
Designed in Widget Studio, one line on your site.
MirageCHAT 5 · respond.io 1
| Feature | MirageCHAT | respond.io |
|---|---|---|
| AI answers from your own pages | Included | From Growth |
| Widget Studio: your brand, launcher, welcome and hours | Included | Not listed |
| A live preview while you design it | Included | Not listed |
| Questions before and after the chat | Included | Not listed |
| An email copy of the chat | Included | Not listed |
| A WhatsApp chat button for your website | Not listed | Not listed |
Your number, Meta’s rates.
MirageCHAT 4 · respond.io 2
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Keep your number in the WhatsApp Business app | Included | Not listed |
| Your WhatsApp messaging limit, shown | Included | Not listed |
| WhatsApp costs with Meta’s own calculator | Included | Included |
| No markup on Meta’s fees | Included | Not listed |
| A product catalog in WhatsApp | Not listed | Included |
Connect MirageCHAT to your own systems.
MirageCHAT 6 · respond.io 8
| Feature | MirageCHAT | respond.io |
|---|---|---|
| API | Included | From Growth |
| Keys for one purpose — never a user’s password | Included | Not listed |
| Webhooks for real-time events | Included | From Advanced |
| An API manual inside your workspace | Included | Not listed |
| Endpoints for WhatsApp, Instagram, Messenger, Telegram and the AI | Included | Not listed |
| Zapier, Make and n8n | Through the API | From Growth |
| Google Sheets | Not listed | From Growth |
| HubSpot | Not listed | From Growth |
| Salesforce | Not listed | From Advanced |
| Shopify and WooCommerce | Not listed | Not listed |
| Stripe and PayPal | Not listed | Not listed |
| Mailchimp, Klaviyo and ActiveCampaign | Not listed | Not listed |
| Calendly, Cal.com and Google Calendar | Not listed | From Growth |
| MCP for AI assistants | Not listed | Included |
Inside the conversation, and on your own bill.
MirageCHAT 6 · respond.io 1
| Feature | MirageCHAT | respond.io |
|---|---|---|
| Your booking planner inside the chat | Included | Not listed |
| A payment request sent from a conversation | Included | Not listed |
| Your bank accounts for guest payments | Included | Not listed |
| A prepaid wallet in US dollars | Included | Not listed |
| AI usage you can follow | Included | Included |
| WhatsApp usage and costs | Included | Not listed |
The App Store and Google Play.
MirageCHAT 9 · respond.io 1
| Feature | MirageCHAT | respond.io |
|---|---|---|
| iPhone and Android apps | Included | Included |
| iPad | Included | Not listed |
| The inbox with lock, translate, AI drafts and follow-ups | Included | Not listed |
| The AI assistant and its libraries | Included | Not listed |
| Instant Post on the phone | Included | Not listed |
| Insights on the phone, TikTok included | Included | Not listed |
| Notifications with Reply, Close and Pending | Included | Not listed |
| Recent conversations readable offline | Included | Not listed |
| A PIN or Face ID lock | Included | Not listed |
Their columns were read on 27 September 2026 from their own plan tables: respond.io pricing · respond.io channels. Ours come from the MirageCHAT product guides. Something changed? Write to info@miragechat.io and we will correct it.
Said plainly, because it helps you choose.
LINE, Viber, WeChat and email sit next to WhatsApp, Instagram, Messenger, Telegram and SMS — and TikTok.
Workflow automation from Growth, with HTTP requests and webhooks on Advanced.
Single sign-on, multiple workspaces and masked phone numbers on higher plans.
respond.io shows a 4.8 rating from 500+ reviews on G2.
MirageCHAT's paid plans are $19.99, $39.99 and $59.99 a month, with every feature in each except WhatsApp calls, which are in Growth and Pro, and the Publishing API, which is in Pro; respond.io starts at $79.
AI replies included from $19.99 — respond.io lists AI Agents from $159.
One-step automations, several-step follow-ups and the visual builder from $19.99; respond.io lists workflows from its Growth at $159.
Instant Post to Instagram, Facebook and TikTok, now or scheduled up to a year ahead, plus every post you sent in one list and the numbers of each account.
Replies drawn from your website, notes and photos, in the client’s language.
Connect WhatsApp, Instagram, Messenger and Telegram by signing in — no developer work.
A short form for a one-step reply, or several steps and a visual builder with buttons, branches and an A/B split — both on every paid plan, both save the same automation.
A short form or a visual builder — both on every paid plan.
About an hour for a small team.
14 days, every module, no credit card — then Free or a plan.
Sign in with WhatsApp, Instagram, Messenger or Telegram and pick your accounts. You can keep your WhatsApp number on the Business app.
Point it at your website, add notes and photos, and choose per channel: off, suggest or reply.
Welcome, away, keywords and follow-ups in several steps — then invite your team.
ManyChat is built around social automation for creators and brands. MirageCHAT is built around a shared team inbox for businesses that answer clients on several channels. Here is the honest difference.
Read the comparison — MirageCHAT vs ManyChatWhatChimp is a WhatsApp marketing platform with broadcasts and store integrations. MirageCHAT is a multichannel team inbox with AI, a client CRM and publishing. Both pass Meta’s fees through with no markup.
Read the comparison — MirageCHAT vs WhatChimpManyChat, respond.io and WhatChimp are trademarks of their respective owners. MirageCHAT is not affiliated with them. Prices are US prices with monthly billing, as each company’s public page showed them on 27 September 2026; they may change.
No credit card is required, and then Free — 2 accounts, the inbox and Instant Post. Provider charges such as WhatsApp or SMS stay on your own provider account.
Start free trial