Why hotels move their WhatsApp into a shared inbox
Guests expect an answer on WhatsApp within minutes — but a number tied to one phone means missed messages at check-in rush, no visibility for managers, and zero history when staff changes shift. MirageCHAT turns your WhatsApp number into a shared team inbox: every conversation is visible, assignable and searchable, and nothing gets lost between shifts.
What you get
Connect an eligible number
An existing WhatsApp Business number can be used when it meets Meta's platform eligibility and authorization requirements.
Approved templates
Create and track Meta-approved templates for supported outbound messages; delivery follows the workflow your workspace configures.
Auto-replies
Configure a greeting or an away message per eligible connected account.
AI that drafts replies
AI can draft from the conversation and approved knowledge; your team can review first or enable automatic mode per account.
Media, buttons & QR
Use media, interactive formats and scan-to-chat QR codes where the connected account supports them.
STOP handling
Recorded STOP and START choices are enforced in supported template and campaign delivery paths.
Google reviews, answered from the same place
Google Business Profile is Google’s free listing for your hotel on Search and Maps — your photos, reviews and posts. Google reviews arrive in MirageCHAT next to your guests’ messages, and reception answers them on Google from the same place, with an AI draft a person checks and posts, once you switch drafts on. Updates and events go out from Instant Post. Offers are not allowed for hotels and other lodging, under Google’s policy for lodging. See how it works.
How it works
- 1. Connect — use the guided flow for an eligible WhatsApp Business number; provider authorization still applies.
- 2. Invite your team — agents answer from the same inbox on web or mobile, subject to workspace permissions.
- 3. Configure — enable only the approved templates, auto-replies, broadcasts and AI modes that fit the connected account.
Multiple locations can use separate accounts and rules where included in the selected plan.
Frequently asked questions
Can I use my existing WhatsApp number?
An existing number can be used when it is eligible for Meta's WhatsApp Business Platform setup; carrier and Meta messaging fees remain on the customer's provider account.
Do I need Meta's approval or my own servers?
No customer-owned server or Meta app is required. The number and business account must still meet Meta eligibility and authorization requirements.
How do WhatsApp templates work for hotels?
WhatsApp requires an approved template for eligible outbound messages outside the customer-service window. MirageCHAT supports template creation and status tracking; sending depends on the workflow the workspace configures.
Can several receptionists share one WhatsApp number?
Yes — eligible connected accounts can be shared through the team inbox with conversation history, assignments and internal notes.
Read next
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