In short
Analytics counts an answer only when a person or the AI replied — never an automatic message — so the reply time is the one your clients felt.
Which channels does Analytics measure?
What does MirageCHAT Analytics measure?
- Any period, compared with the one before
- Filter by channel, business and topic
- Busiest hours as a heatmap
- Who answered: which person, or the AI
- Waiting conversations and customers
- Export to CSV
- YouTube, on its own page: views, watch time, subscribers, Shorts and videos — never added to other channels’ totals
- Google: views on Search and on Maps, calls, website clicks, directions, bookings and last month’s search terms
Where do I find Analytics?
Menu › Analytics
Which plans include Analytics?
All of Analytics is included in every paid plan — alerts and CSV exports too. See pricing.
Analytics and response times: frequently asked questions
Is opening a chat counted as a reply?
No. Response time runs from the client’s message to a real answer from a person or the AI.
How to read your analytics, step by step
Analytics and response times guides and use cases
A hospitality group runs 34 channels from one inbox — A hospitality group runs 34 channels, 1,501 guest messages a month and 562 posts from one MirageCHAT inbox, with a 13-second median first reply.
Try Analytics free for 14 days
No credit card, then Free. Connect one channel and invite one colleague.
Checked against the live product on 23 October 2026. What each connected account can do is shown on the Channels screen of your workspace.