Notifications: who hears what, and where

LiveNew · 24 September 2026

What will tell me, and whom — by email or in the app, with quiet hours.

In short

One page decides who hears what: a client waiting, something that needs fixing, words you watch for, your team, the numbers you watch, and summaries. Non-urgent news waits for quiet hours to end.

What it includes

Customers waiting
Something needs fixing
Words to watch in a client’s message
Your team
Numbers to watch
Daily and weekly summaries
Quiet hours
By email or in the app

Where to find it

Menu › Notifications

Step by step

NotificationsAlerts when a customer waits, a channel disconnects or a team rule breaks; summaries by email; quiet hours; and notifications in your browser.6 min

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No credit card, then Free. Connect one channel and invite one colleague.

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Checked against the live product on 6 October 2026. What each connected account can do is shown on the Channels screen of your workspace.

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No credit card is required, and then Free — 2 accounts, the inbox and Instant Post. Provider charges such as WhatsApp or SMS stay on your own provider account.