WhatsApp Team Inbox for Shops & Online Stores

Why shops & online stores move their messages into a shared inbox

Retail messages come in bursts and they all need a fast, factual answer. When they live on one phone the answers get slower and less consistent. A shared inbox gives every enquiry a queue position, every answer an author, and every client one history instead of three.

What you get

Photos both ways

They send a picture of what they want; you send the one you have in stock, in the same thread.

Saved answers for the frequent six

Sizes, delivery times, returns policy and payment options, sent in a tap and worded the same every time.

Order questions with a history

The whole conversation is in one place, so a follow-up three weeks later starts with context.

Instagram and WhatsApp together

The DM under a post and the WhatsApp message about the same item share one inbox.

Google reviews, answered from the same place

Google Business Profile is Google’s free listing for your shop on Search and Maps — your hours, photos, reviews and posts. Google reviews arrive in MirageCHAT next to your order questions, and the team answers them on Google from the same place, with an AI draft a person checks and posts, once you switch drafts on. A sale goes out from Instant Post as a Google offer with a Shop button. See how it works.

How it works

Connect — link an eligible WhatsApp Business number through the guided flow. No server setup or customer-owned Meta app is required; provider authorization still applies.
Invite your team — everyone answers from one inbox, with history, assignment and their own account.
Save what you repeat — prices, terms, directions, photos: sent in a tap, worded the same every time.
Answer from your phone — including straight from the notification, without opening the app.

Frequently asked questions

Can I answer Instagram comments and DMs here?

DMs, yes — together with WhatsApp, Messenger, Telegram and website chat. SMS works too, from your own MirageTEL or Twilio number.

Can two people answer without clashing?

Yes. Conversations can be assigned, and everyone sees the same history and the same status.

Can I send a photo of the item?

Yes — photos, files, voice notes and locations, in both directions.

Is there an API?

Yes. Scoped keys expose supported messaging and channel operations documented in the authenticated developer manual.

Order and stock questions answered from one shared inbox