Why car & van rental move their messages into a shared inbox
Rental enquiries are won on speed and lost on silence. They also carry attachments both ways — a licence, photos at handover, a damage note. One inbox keeps the message and the file in the same place, and lets anyone in the office pick up where a colleague stopped.
What you get
Answer before they book elsewhere
Anything waiting for a reply is at the top of the list, with the exact time it arrived.
Photos and documents in the thread
Licences in, handover photos out — kept with the conversation instead of in somebody's phone gallery.
Terms sent in one tap
Deposit, mileage, fuel policy: saved once and sent without retyping, with the same wording every time.
Reply from the notification
On the phone, answer from the notification itself without opening the app — useful when you are at the desk with keys in hand.
Google reviews, answered from the same place
Google Business Profile is Google’s free listing for your rental desk on Search and Maps — your hours, photos, reviews and posts. The reviews people leave after a handover arrive in MirageCHAT next to your enquiries, and the office answers them on Google from the same place, with an AI draft a person checks and posts, once you switch drafts on. A weekend rate goes out from Instant Post as a Google offer with a Book button. See how it works.
How it works
- Connect — link an eligible WhatsApp Business number through the guided flow. No server setup or customer-owned Meta app is required; provider authorization still applies.
- Invite your team — everyone answers from one inbox, with history, assignment and their own account.
- Save what you repeat — prices, terms, directions, photos: sent in a tap, worded the same every time.
- Answer from your phone — including straight from the notification, without opening the app.
Frequently asked questions
Can several staff answer one number?
Yes. Everyone works from the same inbox with full history and assignment, so two people never answer the same enquiry twice.
Can clients send photos and documents?
Yes, both ways — photos, files, voice notes and locations, all kept with the conversation.
Does it handle Instagram enquiries too?
Yes. WhatsApp, Instagram, Messenger, Telegram and website chat can arrive in the same inbox; TikTok messages are coming soon. SMS works too, from your own MirageTEL or Twilio number.
Can I keep my number?
An existing number can be used when it is eligible for Meta's WhatsApp Business Platform setup; MirageCHAT guides the connection.
Read next
WhatsApp Inbox for Hotels · Instagram DM Automation · Instagram DM Workflow for Teams and CRM · Grounded AI Messaging with Human Handoff · WhatsApp and Instagram Team Inbox Guide · MirageCHAT home