MirageCHAT · Restaurants

Every booking message in one place, even at 8pm on a Friday

Connect an eligible business number and let the whole floor team answer from one inbox — with the menu, the set price and the terrace rules one tap away.

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Why restaurants & cafés move their messages into a shared inbox

A phone behind the bar is fine until service starts. Then a booking request sits unread for an hour, two people answer the same message differently, and nobody can tell later what was promised. One shared inbox fixes the part that costs money: who answered, what was agreed, and how long the client waited.

What you get

Bookings without a spreadsheet

A request arrives, any agent answers, and the whole team sees what was agreed — table, time, number of people.

Menu and prices in a tap

Save the menu, the set lunch and the private-hire terms as quick replies with a photo, and send them without typing.

Nothing missed at service time

Unanswered conversations rise to the top and your phone reminds you, so the 19:40 message is not read at 23:00.

Instagram and WhatsApp together

The DM asking about the terrace and the WhatsApp asking for six covers land in the same inbox, with one history.

How it works

  1. Connect — link an eligible WhatsApp Business number through the guided flow. No server setup or customer-owned Meta app is required; provider authorization still applies.
  2. Invite your team — everyone answers from one inbox, with history, assignment and their own account.
  3. Save what you repeat — prices, terms, directions, photos: sent in a tap, worded the same every time.
  4. Answer from your phone — including straight from the notification, without opening the app.

Frequently asked questions

Can two waiters answer the same WhatsApp number?

Yes — that is the point. Everyone works from one inbox with the full history, so nobody repeats a question the client already answered.

Can I send the menu as a photo automatically?

Yes. Attach the menu to a saved reply and picking it sends photo and text together in one tap, on WhatsApp or Instagram.

Does it work for a small place with one number?

It is built for small teams. An existing number can be used when it is eligible for the required WhatsApp Business Platform setup.

Can I see how long a client waited?

Every conversation carries the exact time of the last message, and anything still waiting sits at the top with a badge.

Read next

WhatsApp Inbox for Hotels · Instagram DM Automation · MirageCHAT home

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