Google Business Profile opens to every workspace: in Channels › Google, sign in with Google and choose which of your verified profiles to connect. Google reviews arrive in Comments › Reviews, and your reply is posted on Google under the review; an AI draft, and automatic replies to 4–5★ reviews, only once an owner or admin switches them on. Instant Post publishes updates, events and offers to your profile — hotels and other lodging post updates and events, never offers. Analytics › Google shows views on Search and Maps, calls, website clicks, direction requests, bookings and search terms, for about the last 30 days. Google has no messages.
Product updates
MirageCHAT changelog
Follow verified MirageCHAT product updates across the web and mobile apps, including channel abilities, Instant Post, security and store availability.
The AI assistant reads the part of a long page that answers the question — the steps of a guide, not only its top — and always replies in the language the customer writes in, never in a language they only mention.
Two new pages: Platforms (miragechat.io/platforms/) lists every platform MirageCHAT connects to and every permission it holds, in plain words, with the date each was granted and how to remove access; and Manage multiple Instagram accounts (miragechat.io/manage-multiple-instagram-accounts/) shows every Instagram account in one app — DMs, comments, one post to all of them and each account’s numbers.
Instagram accounts connected with Instagram Login show Like and Delete post in Channels, with the one step that switches them on: connecting the account through its Facebook Page.
Instagram: like posts and comments, and delete your own posts, stories and reels from Comments — on the web and in the phone app. Analytics › Instagram also shows the numbers of accounts connected with Instagram Login.
Instant Post: «Use this sound» shows the TikTok videos trending with a song before you choose it. The Library became cards — a title you can rename, the cover from inside the video, albums by brand and search — and the formats of one piece (16:9, 1:1 and 9:16) join on one card, so each channel gets the format it needs. Also in the phone app.
White Label: sell MirageCHAT under your own name — a separate workspace for every client, your name and logo on the connect link, $75 a month + $1.25 per connected channel, prepaid, with no setup fee. The full MirageCHAT API is public at miragechat.io/developers/: conversations and messages, customers, webhooks (customer events too), team, automations, WhatsApp forms, calls, analytics and publishing, with a reseller key that works in every client workspace.
The AI waits a few seconds until the customer finishes writing, then answers once for the whole group of messages instead of once for each.
WhatsApp under Meta’s rules of 1 October: prices per message at Meta’s own rates, the first 1,000 service messages each month free for each number, templates Meta archived can be unarchived, marketing templates go only to people who agreed to receive offers, and marketing to US numbers is skipped, as Meta requires.
Follow-ups send by SMS too: a sequence step can text the customer from your SMS number, and STOP is checked before every message.
Team Announcements: shift notes, urgent updates or team news reach your team as a push on their phones and in the app, and you see who has read them.
WhatsApp calls in the MirageCHAT app, version 1.5.0 on the App Store and Google Play: a customer’s call rings the phone like a phone call, on the lock screen too, and you answer it there — Mute, Speaker, End. Declining stops the ring on that phone only; the first to answer takes the call. From a WhatsApp conversation, call a customer who allows it or send a call button, and see every call in Menu › Calls. «Ring this phone for WhatsApp calls» in Settings keeps a phone quiet.
WhatsApp calls: customers call your WhatsApp number and your team answers in MirageCHAT, in the browser — the ring on every page, Answer or Decline, Mute, the microphone of your choice, and every call in the conversation and in Inbox › Calls. Call back a customer who allows it, or send a call button. Turn calls on per number in Channels › Calls — Growth and Pro, on a number connected to MirageCHAT only. The phone app shows a ringing call and lists every call.
SMS for every client: text your customers from your own number — connect a MirageTEL number, or your own Twilio account with its Account SID and Auth Token. Texts land in the shared inbox; each reply shows sent, delivered or failed, and a counter under the reply box shows how many parts a text takes before you send it. The texts are billed by MirageTEL or Twilio, not by MirageCHAT. Text only.
YouTube Live Chat in the inbox, announced on 6 October, is not coming: YouTube in MirageCHAT is posting, comments, analytics and your videos.
YouTube is open to every client: connect your channel with Google sign-in; Instant Post sends videos and Shorts to YouTube — Public, Unlisted or Private, now or scheduled; YouTube comments arrive in Comments to reply, hold for review or remove, and automations answer them once the channel’s owner allows it; your channel’s views, watch time and subscribers sit in Analytics › YouTube; and the videos MirageCHAT uploaded get a new title, description, visibility or thumbnail, or are deleted, from Your posts.
Google is coming to MirageCHAT: Google reviews in Comments › Reviews, answered on Google, with AI drafts a person posts; updates, events and offers from Instant Post; and your Business Profile’s views, calls and directions in Analytics — coming soon.
WhatsApp forms: start from Meta’s templates or ours — a booking, a table, an appointment, a quote, offers — or build your own, in the language of your WhatsApp number’s country when the library has it (English otherwise); publish it at Meta, then send it from a conversation or from an automation that waits for the answer. The answers come back into the chat, and each form keeps a log of who it went to, who sent it and what they answered. In automations, «A message contains…» now takes several words, matched at the start of a word.
YouTube Live Chat is coming to the shared inbox: the chat of your own lives, read and answered next to your other conversations — coming soon.
Social Studio: Instant Post, Your posts, Insights and the Library in one place. «Later» in Instant Post became a schedule — quick picks, a calendar of the next 30 days and, with Insights, your account’s best time. Your posts lists what was published, scheduled or failed, by channel, account, type and day; a scheduled post can get a new time, go out now or be cancelled. Insights shows views, engagement, posts and followers over 7, 28 or 90 days, your best posts with their pictures and your best time to post. Every post goes out when you send it or at the time you pick.
Growth: send an offer on WhatsApp to the contacts who said yes — from a CSV file, pasted from a spreadsheet or taken from your WhatsApp chats, with consent kept for each number — in four steps, with saved audiences, a picture for each offer, Count clicks and a test on your own phone. Turn a post into customers: a word in the comments brings a public reply and a DM with the person’s own link. Press «Won» in a chat when someone buys, and Growth shows what each campaign and post brought.
The phone app runs the whole workspace: Channels with each account’s state and its ⋯ menu, Team with each agent’s access, Performance, Rules, Quick Replies and Announcements, plus Workspace, Notifications and Security. A person counts as working while the app is open, and any page of the web app opens from the phone already signed in.
The MirageCHAT Network: a page on the network that carries MirageCHAT — AS403001 with its own IPv6 and IPv4 address space, points of presence in Europe and North America, internet exchanges, global transit and how support works.
Comments, redesigned on the web and in the phone app: Comments, Mentions and Reviews, with one row of filters — an account or a whole channel, and All, New or No reply. Every public page now fits a phone screen without sideways scrolling.
Facebook Page posts can be edited or deleted from the ••• on the post in Comments. Comments opens on every comment, the new ones first, with one account picker on each tab. Links in MirageCHAT emails open the screen they name — on the web, on iPhone and on Android.
Facebook Page comments for every workspace: Meta approved MirageCHAT’s access to Page comments, so comments on your Page’s posts reach Comments — reply, like, hide or answer privately — and Comment → DM works on Facebook Pages. A Page connected before 1 October needs Refresh permissions once, in Channels.
The Publishing API: post to Instagram, Facebook and TikTok from your own systems, with a key from Security › Developer — on the Pro plan. The reference is public at miragechat.io/developers/publishing/.
Team › Agents gives each person access module by module — Comments, Instant Post, Automations, Customers, Campaigns, Analytics, AI, Team and Notifications — with four ready presets. Every AI setting moved to one page with tabs, and Models & keys lists every model of every AI company.
Instagram mentions reach Comments for every workspace: comments that name your account on other people’s posts. YouTube is coming to MirageCHAT — videos and Shorts from Instant Post, comments and analytics.
Automations reach TikTok comments: reply under the comment, like it or hide it — by word and by video. «Hide the comment» works on Instagram too.
TikTok comments arrive in Comments — reply, hide, like, or delete your own — and Insights shows your TikTok audience and each video’s results. TikTok messages are coming soon.
Automation gained Comment → DM: when someone comments on your Instagram post, reply under the comment and send one DM — by word and by post. Facebook Pages followed on 1 October.
Automation gained a visual builder: drag steps in, connect them, and branch on buttons, Otherwise or an A/B split — on the web and in a phone’s browser. The form stays for simple replies.
Instant Post gained Same as Post for Story and Reel, recently used account groups, and per-channel media summaries on web and mobile.
Instant Post launched for selected accounts and groups, with multi-media publishing, per-destination results and retries.
Channel cards began reporting Inbox, Posting and Insights abilities separately, based on measured account access.
Password requirements were unified across account creation, reset and agent administration.
MirageCHAT became publicly available on Google Play; the iOS app is available on the App Store.
What a workspace can use follows its plan. The in-product status is authoritative for that workspace.
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No credit card is required, and then Free — 2 accounts, the inbox and Instant Post. Provider charges such as WhatsApp or SMS stay on your own provider account.
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