Terms of Service

Last updated: 5 October 2026

These Terms of Service (“Terms”) govern access to and use of the MirageCHAT platform and mobile application (the “Service”). By using the Service you agree to these Terms.

1. The Service

MirageCHAT is a business messaging tool that lets support agents receive and reply to conversations from connected channels such as WhatsApp and Instagram. Access is provided to agents through credentials issued by their organization (the “Workspace”).

2. Accounts & access

• Agents must keep their login credentials confidential and are responsible for activity under their account.
• Administrators control which accounts and conversations each agent may access.
• You must be authorized by your Workspace to use the Service.

3. Acceptable use

You agree not to use the Service to send spam or unlawful content, to harass or harm others, to infringe intellectual‑property or privacy rights, or to violate the policies of connected platforms (including the WhatsApp Business and Instagram Platform terms, TikTok’s terms and the YouTube Community Guidelines). You must comply with all applicable laws when messaging end‑customers.

4. Third‑party platforms

The Service integrates with third‑party platforms: WhatsApp, Messenger, Facebook and Instagram (Meta), TikTok, Telegram and YouTube (Google). Your use of those platforms is subject to their own terms and policies. We are not responsible for changes, outages, or limitations imposed by those platforms.

YouTube. MirageCHAT uses YouTube API Services. By connecting a YouTube channel to MirageCHAT, or by using MirageCHAT to publish to it, answer its comments or read its analytics, you agree to be bound by the YouTube Terms of Service. Each video you upload through MirageCHAT must comply with those terms, including the YouTube Community Guidelines. How we handle YouTube data is set out in our Privacy Policy, together with the Google Privacy Policy; you can withdraw MirageCHAT’s access at any time at security.google.com/settings/security/permissions.

5. Availability

We aim to keep the Service available and reliable but do not guarantee uninterrupted operation. We may update, suspend, or discontinue features from time to time.

6. Intellectual property

The Service, including its software and branding, is owned by MirageCHAT and its licensors. These Terms do not grant you any right to our trademarks or to copy or reverse‑engineer the Service.

7. Disclaimer & liability

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, MirageCHAT is not liable for indirect, incidental, or consequential damages, or for loss of data or profits, arising from use of the Service.

8. Payments, refunds and cancellation

• The Service is offered as a free package and as paid packages billed monthly or, if you choose, yearly. The free package includes two connected accounts, the inbox and Instant Post (30 posts a month) for one team member, without AI replies. Every paid package includes every feature and unlimited team members; the packages differ in how many connected accounts they include (one account is one Instagram account, one Facebook Page with its Messenger, one WhatsApp number, one TikTok account, one Telegram bot or one website chat) and in how many AI replies they include each month. On Pro, each connected account beyond the number the package includes is charged at $1.75 a month, counted on your renewal day; Starter and Growth do not sell extra accounts, and a Workspace that needs more moves to the next package.
• A move to a larger package starts at once and the difference in price for the rest of the period already paid is charged; a move to a smaller package, or to the free package, takes effect on your next renewal date. Paid packages are charged one period at a time — a month, or a year with yearly billing — from your Workspace’s prepaid balance, which you top up by card or by bank transfer. AI replies beyond the number your package includes each month are charged from the same balance, at the per‑reply price shown on the pricing page and under Billing, as they are used. Replies made with your own AI provider key, or with Gemini Free, do not count against your package and are not charged by us. Prices are shown before you pay, and every charge is listed with its invoice under Billing.
• You can cancel at any time from Billing in your account settings: switch off automatic top‑up if you enabled it, and change or stop your package. Your package keeps working until the end of the period already paid; no partial refund is issued for the unused part of a period already started.
• Prepaid balance is non‑refundable once purchased.
• If a charge was made in error, or a paid feature was unavailable because of a fault on our side, contact billing@miragechat.io (or info@miragechat.io) within 14 days of the charge and we will refund or credit it. Refunds are returned to the original payment method within 5–10 business days; a bank transfer is returned to the account it came from.
• Free trials end automatically, and the Workspace then continues on the free package. Nothing is charged unless you buy a package or top up your balance.

9. Personal data

When your Workspace uses the Service, Mirage Global Technologies LLC processes the personal data in its conversations as the Workspace’s processor. The Data Processing Addendum, including the Standard Contractual Clauses it incorporates, forms part of these Terms and is accepted with them. How we handle our own account and billing data is described in the Privacy Policy.

10. Termination

Access may be suspended or terminated if these Terms are breached or if required to protect the Service or its users. Your Workspace may also revoke your access at any time.

11. Changes

We may update these Terms. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

12. Contact

Questions about these Terms can be sent to info@miragechat.io.