WhatsApp calls: answer your customers in the browser

In short

Turn calls on for a WhatsApp number and customers can call you from WhatsApp — the call button in their chat with you, a button you send, or a link. MirageCHAT rings for everyone who can open that conversation, on any page; the first to press Answer takes it and talks through the computer. To call a customer, ask them to allow calls in one tap, then call. Every call is a line in the conversation, and Inbox › Calls lists them all with today’s numbers.

Works on

WhatsAppOn a number connected to MirageCHAT only, with a daily limit of 2,000 customersLive

What it includes

The ring on every page of MirageCHAT, with the customer’s name, the number they called and where the call came from
Answer or Decline — the first to answer takes the call, and the card closes for everyone else
Talk through the browser: Mute, the conversation beside the call, End
Choose the microphone in the middle of a call; both voices measured, and «No sound from your microphone» when yours sends nothing
Call a customer who allows it: ask in one tap — WhatsApp’s Allow and Don’t allow — then call
Send a call button: the customer taps it and the call rings in MirageCHAT
Calling hours, days off, «Ask to call back» and the call button in WhatsApp — set per number
Who hears the ring: everyone who can open the chat, or the assigned agent first
Every call in the conversation — answered with its length and who took it, missed or declined
Inbox › Calls: today’s calls, answered, missed and the average call, with All, Missed, Incoming and Outgoing
On the phone app: the ring as a banner with «Answer on the web», and Menu › Calls

How it works

Open Channels, press Calls on your WhatsApp number, and switch on «Customers can call this number».
Leave MirageCHAT open with «Available for calls» on — calls ring in the browser.
Press Answer; to call a customer, press Call in their WhatsApp conversation.

Where to find it

Channels › your WhatsApp number › Calls · the Call button in a WhatsApp conversation · Inbox › Calls

Plans

WhatsApp calls are included in Growth and Pro. Calls from customers are free; calls you make are billed by WhatsApp per minute to your own WhatsApp account. See pricing.

Questions

Do my customers pay to call?

No. A WhatsApp call costs the customer nothing, and calls from customers are free for you too.

What do calls I make cost?

WhatsApp bills them per minute to the payment method of your WhatsApp account at Meta — never on your MirageCHAT invoice.

Which numbers can take calls?

A WhatsApp number connected to MirageCHAT only — not also used in the WhatsApp Business app — with a daily limit of 2,000 customers. Calls settings show what is missing.

Can we call any customer?

Only one who allows it. Ask in one tap from the conversation: WhatsApp allows one request a day and two a week. Numbers from the United States and Canada can’t call customers — customers can still call them.

Do we need a phone or headset?

No — a computer with a microphone and speakers, and MirageCHAT open in the browser. A headset sounds better.

Which packages have calls?

Growth and Pro.

Step by step

Turn on WhatsApp callsLet customers call your WhatsApp number and answer in MirageCHAT: what WhatsApp needs, the call button, calling hours and who hears the ring.4 min Answer WhatsApp callsA customer calls your WhatsApp number: the ring on any page of MirageCHAT, Answer or Decline, the microphone, and the call itself.3 min Call a customer on WhatsAppAsk a customer to allow your calls, call them from the conversation, or send a call button they tap to call you.3 min Fix WhatsApp callsCalls that don’t ring, a blocked microphone, no sound, and the messages WhatsApp gives when calls can’t be turned on — with what to do.3 min

Try WhatsApp calls free for 14 days

No credit card, then Free. Connect one channel and invite one colleague.

Start free trial

Checked against the live product on 13 October 2026. What each connected account can do is shown on the Channels screen of your workspace.