Saved replies with text, links and media
Included where the workspace plan, connected account and provider permissions allow it.
Standardize repetitive communication with saved replies, deterministic auto-replies, sequences, workflows and opt-out-aware broadcasts.
What it includes
First-message and out-of-hours auto-replies
Included where the workspace plan, connected account and provider permissions allow it.
Visual workflows and scheduled follow-up
Included where the workspace plan, connected account and provider permissions allow it.
Broadcasts that respect consent and opt-outs
Included where the workspace plan, connected account and provider permissions allow it.
How to use it
- Start with a saved reply or a narrow automatic trigger.
- Select the exact channels and accounts it may use.
- Measure outcomes before expanding the automation.
Availability is measured per account. MirageCHAT shows when a provider permission or account step is still required; it does not label that capability as active.
Frequently asked questions
What is the difference between an auto-reply and a workflow?
An auto-reply sends one fixed response on one trigger. A workflow coordinates multiple steps, delays or handoffs.
Can broadcasts message opted-out contacts?
No. STOP and other recorded opt-outs are enforced before campaign delivery.