An Instagram inquiry often begins with a short question: Is this available? What does it cost? Can I move my appointment? The commercial risk is not the length of the message. It is that the message waits in one person’s account, two teammates answer at once, or the next shift cannot see what was already promised.
MirageCHAT brings messages from a connected professional Instagram account into a shared inbox. The exact messaging and comment actions available depend on the account setup and the permissions Meta grants. MirageCHAT does not bypass provider restrictions and this workflow does not confirm a reservation or replace a booking system.
Before you start
- Use the intended professional Instagram account and complete its supported connection flow.
- Check the channel card separately for Inbox, Posting and Insights abilities; one ability does not prove the other two.
- Give each teammate an individual account with only the permissions needed for the workflow.
- Decide who owns a new inquiry and which information may be stored in notes or the client profile.
Receive and assign the inquiry
When the message arrives, open it in the shared inbox and assign it to the teammate responsible for the next response. Assignment gives the team one visible owner; it does not prevent a manager from reviewing the conversation. Use a private note for internal context that should not be sent to the client.
Answer with verified information
Read the thread before replying. A saved reply can keep repeated facts consistent, but the agent should confirm any date, price or availability that belongs to another system. If AI Assistant is enabled and healthy for the account, suggestion mode can prepare a draft from approved business information; an agent can review, edit and send it. If the source does not support an answer, hand the conversation to a person rather than guessing.
Keep the follow-up attached to the conversation
Add only the tags and notes the team actually needs. The client profile keeps connected conversation context together; it is not a specialist medical, financial or reservation record. If a follow-up is needed, set a reminder or use an approved scheduled workflow so the next action does not depend on somebody remembering it outside the inbox.
Recovery and limits
If the account loses an ability, use the channel card’s current result and reconnect only through the supported flow. Do not advertise a successful booking, guaranteed response time or autonomous sales outcome from this workflow. Provider approval, account eligibility and the external system of record remain separate gates.
Last reviewed · checked against MirageCHAT release 891edef · MirageCHAT product team. Availability can depend on plan, provider approval and the permissions of a connected account; the status shown inside the workspace is authoritative.