Set up the AI assistant

Before you start

• A paid package — Starter, Growth or Pro — or the free trial. Free has no AI: the page shows which packages include it, with See packages.
• The owner or an admin of the workspace. Colleagues use the AI’s drafts in the Inbox; changing the AI stays with you.
• At least one connected channel.
• Your website address — or the facts you want it to know, written or in a file.

The page at a glance

First time: teach it, try it, turn it on

With no library yet and the AI off everywhere, Overview shows three steps instead of the usual cards.

1. Teach it

   Under Your website, paste your address and press Read it. It reads every page and shows its progress. No website? Press Or add files or write it yourself.

2. Check what it found

   When the read ends, press Check what it found. The library opens on Highlights: approve what is right, edit or remove the rest. The AI uses nothing until you approve it — more on libraries.

3. Try it

   Back on AI › Assistant, press Ask a question and ask what your customers ask — prices, hours, how to book.

4. Turn it on

   On Overview, press Use Suggests on all channels. Every channel reads the new library, and the AI starts writing drafts for your team to send.

Choose where it replies, and how it sounds

1. Open Channels

   Open the Channels tab. Under Where it replies there is one row per channel; channels with the same name — Seaside Villa on Instagram and on Messenger — share a row.

2. Pick its library

   In the row’s list, choose the library that channel answers from. No library means it knows nothing, so every question goes to your team.

3. Pick what it does

   Off: your team answers and the AI stays quiet. Suggests: the AI writes a reply in the Inbox and your team sends it. Replies: the AI answers by itself, and hands over when it isn’t sure.

4. Undo a library change

   A green line confirms each library change, with Undo to give every channel back what it read before.

5. Pick how it sounds

   Lower on the same tab, under How it sounds, choose Friendly, Professional, Short or Warm. The bubble beside it shows an example.

6. Give one channel its own voice

   Under A different voice for one channel, change a channel from Same as everywhere to another voice.

Use the AI’s drafts in the Inbox

On a channel set to Suggests, an AI draft card appears above the box where you type, in the conversation it was written for.

1. Send it

   Send sends the draft as it is.

2. Or edit it

   Edit puts it in the typing box, after anything you already typed. Change it and send it as usual.

3. Or ask for another

   Write another replaces it with a new draft.

4. Or drop it

   Discard removes it.

A colleague sees the drafts when their AI assistant access in Team › Agents is Use drafts.

Answer what it couldn’t

When the AI doesn’t find an answer, it passes the chat to your team and the question waits in To do on Overview.

1. Open the questions

   Next to questions it couldn’t answer, press Answer.

2. Write the answer

   Under each question, write the answer the way you would to a customer and press Save answer. It goes into the library, and the AI uses it from the next message on.

3. Or set it aside

   Not for the AI removes the question without teaching anything. Your team still has the chat.

4. Check what it learned

   A row like new things learned for Seaside Villa means a read found something new. Press Check to approve it in that library’s Highlights.

Google reviews are coming soon: a Google reviews section here with two switches, AI drafts and Automatic replies for 4★ and 5★ reviews, both off until an owner or admin turns them on — Reply to Google reviews.

Choose the AI model

1. Open Models & keys

   The line at the top says which model answers now, and what happens if it can’t. With nothing chosen, MirageCHAT’s default AI answers from your plan.

2. Pick a provider

   Choose OpenAI, Anthropic, Google Gemini or Gemini Free. Each model shows its level — Free, Standard or Best — and what a reply costs, for example 1 reply = 3 from your plan.

3. Connect your own key, if you want

   Paste your API key and press Connect. It is checked with the provider, stored encrypted and never shown again. A model on your own key is billed by that provider, not by your plan.

4. Press Use

   Press Use on a model. New messages are answered by it, and its row says In use.

5. Choose the backup

   Under If the model cannot answer, choose Hand over to your team, MirageCHAT’s backup from your plan, or another model.

Set its limits

On the Limits tab. When a limit is reached, the AI stops and every conversation goes to your team.

Safety is always on: it talks only about your business, never makes up a price or a date, and steps back as soon as someone from your team replies.

What it does on its own

• Sort new messages — marks how urgent each new customer message is.
• Read the tone — marks whether a customer sounds happy or upset, and the tone of new reviews.
• Summarize conversations — keeps a short summary of each conversation, updated every 30 minutes.
• Keeps learning from new conversations — every night it reads what the ticked channels received; the new things wait in To do for you to check.
• Reads your websites again — at night, 01:00–03:00 UTC, as often as you choose; what changed waits for you before the AI uses it.

All of them are on the Runs on its own tab and use the model you chose. Turn off what you don’t need.

Test it

1. Open Test

   In the list at the top, pick the channel to ask on — it reads As a client on and the channel’s name.

2. Ask

   Type a question and press send, or tap one of the suggestions under the chat — they come from what it knows.

3. See where it came from

   Under each answer: the facts and pages it used, the model and how long it took. Not in the library · added to To do means it didn’t know — answer it in To do.

Pause it or turn it off

• Everywhere at once: on Overview, turn on Pause everywhere. Every conversation goes to your team, and each channel keeps its own choice for when you turn the pause off.
• On one channel: set its row to Off on the Channels tab.
• Be told when it stops: in Notifications, under Something needs fixing, turn on The AI stops answering.

Good to know

• AI replies in your plan: 100 a month on Starter, 500 on Growth and 1,000 on Pro. This month on Overview shows how many you used and when they start again. Replies on your own key, or on Gemini Free, use none of them.
• Past your plan, replies are paid from your balance — never more than the Monthly limit.
• TikTok: a row with TikTok says «TikTok auto-replies coming soon». TikTok messages are coming soon, so there is nothing for the AI to answer there yet.
• Who can change it: only the owner or an admin of the workspace.

If something looks wrong

On your phone

In the MirageCHAT app, open Menu › AI assistant: Right now with Pause everywhere, To do, Where it replies with Off, Suggests and Replies for each channel, Try it and How it sounds. In a conversation, the AI draft card has the same Send, Edit, Discard and Write another.

Still stuck? Write to info@miragechat.io with your workspace name. Never send passwords or codes.