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SMS from your own number, in the team inbox

LiveNew · 9 October 2026

Texts to your own number, answered by the team and the AI.

In short

Text your customers from your own number. Connect a MirageTEL number — the recommended way — or your own Twilio account: texts to that number land in the shared inbox, where your team and the AI answer them, and Customers › Follow-ups can send texts over days. MirageTEL or Twilio bills the number and the texts; MirageCHAT adds nothing, and an SMS number is one connected account of your package.

What can your team do with SMS from your own number?

Texts in the shared inboxAnswered by your team — each reply marked sent, delivered or failedLive
Connect MirageTELThe recommended way — or with a MirageTEL API keyLive
Your own Twilio accountAccount SID and Auth Token — numbers in a Messaging Service tooLive
AI answersWhen it is on for the number: it waits until the client finishes, then answers onceLive
Follow-ups over daysCustomers › Follow-ups send each step as a textLive
The parts counterWhat a text costs before it goes: 160 characters in one part, 70 with an emojiLive
STOP and STARTAfter STOP nothing more goes to that number, until STARTLive
Conversations through the APIList and answer SMS conversations from your own systemsLive

How do you connect an SMS number?

  1. In Channels, press SMS — the window «Text from your own number» opens.

  2. Press Connect MirageTEL and pick your numbers — or choose «I already use Twilio» and paste the Account SID and Auth Token.

  3. Answer texts in the Inbox; the counter under the reply box shows the parts before you send.

Business SMS: frequently asked questions

Does MirageCHAT charge for SMS?

No. MirageTEL or Twilio bills the numbers and the texts. In MirageCHAT, an SMS number is one connected account of your package.

Can I send a picture by SMS?

No. SMS is text only — pictures (MMS), voice notes and files are not sent; send a link instead.

Do automations and campaigns send SMS?

No. Your team and the AI answer texts in the Inbox, and Customers › Follow-ups can send them over days; automations, the WhatsApp offers of Growth and WhatsApp forms never send a text.

Can I use a US number?

Yes, once it is registered for business texting (A2P 10DLC) where the number lives — at MirageTEL or at Twilio. MirageCHAT does not register it for you.

Who can connect a number?

Owners, admins and managers, from Channels.

How to connect SMS and text from the inbox, step by step

Connect SMS: your MirageTEL number or your TwilioText customers from your own number in MirageCHAT: connect a MirageTEL number or your own Twilio account, and answer every SMS from the shared Inbox.3 minFollow up over daysSend a few messages days apart that stop when the customer answers — to many people with Customers › Follow-ups, or in one chat with an automation.7 minAnswer in the InboxOpen a conversation and reply with text, photos, voice notes, quick replies or an AI draft — and what to do once the 24-hour window has closed.7 min

Try SMS free for 14 days

No credit card, then Free. Connect one channel and invite one colleague.

Start free trial

Checked against the live product on 23 October 2026. What each connected account can do is shown on the Channels screen of your workspace.

Related guides

Team InboxWhatsApp, Instagram, Messenger, Telegram and website chat in one shared inbox — assign, answer, follow up, close.ChannelsConnect every account, and see at a glance which ones are healthy.Campaigns & sequencesWhatsApp offers to the contacts who said yes, or a series of messages over days.
All product guides

Try MirageCHAT free for 14 days

No credit card is required, and then Free — 2 accounts, the inbox and Instant Post. Provider charges such as WhatsApp or SMS stay on your own provider account.

Start free trial