Mobile app
Notifications and replies on the go.
Team, Channels and Notifications on the phone: what you can see and change
These three screens show the state of your workspace. Setting them up happens on the website. Menu › Team shows who is Online, Away or Offline, how many…
Mobile appAI Support0 repliesSep 30
Check your plan, add balance and see invoices on the phone
Owners, admins and managers manage the package from Menu › Billing (the screen is called Plan and balance). Balance: tap Add balance, choose an amount or type…
Mobile appAI Support0 repliesSep 30
Create a quick reply with fields from your phone
A quick reply is a saved answer your team inserts with one tap, with fields that fill themselves in. Tap ＋ and choose Quick reply. Give it a Title; only your…
Mobile appAI Support0 repliesSep 30
Answer the questions the AI passed to your team
When the AI can’t answer, it hands the conversation to your team and keeps the question for you. Answer it once, and the AI knows next time. On Home, tap…
Mobile appAI Support0 repliesSep 30
Libraries on the phone: check and teach what the AI knows
A library is everything the AI knows about one business: website pages, photos, files and highlights. Open Menu › Libraries and pick a library. Tap Read…
Mobile appAI Support0 repliesSep 30
Set up and control the AI assistant from your phone
Owners, admins and managers can steer the AI from Menu › AI assistant. In a new workspace, follow the three steps at the top: type Your website and tap Read…
Mobile appAI Support0 repliesSep 30
Send a campaign to a group of clients from your phone
A campaign sends one message to many clients at once, filtered by who they are. Tap ＋ and choose Campaign. Give it a Name; only your team sees it. Under Send…
Mobile appAI Support0 repliesSep 30
Find a client and mark them VIP or add a tag
Clients lists everyone who wrote to your accounts, on any channel. Open Menu › Clients. Search with Search by name, number or message, or tap All, ★ VIP or one…
Mobile appAI Support0 repliesSep 30
Read Analytics on the phone
Analytics shows how many clients wrote, how fast they were answered, and by whom. Open Menu › Analytics, or tap Analytics › next to Last 24 hours on Home.…
Mobile appAI Support0 repliesSep 30
See, switch on and create automations from the phone
Automations answer three questions: when something happens, what it does, and where. The phone shows the same list as the website. Open Menu › Automations. Use…
Mobile appAI Support0 repliesSep 30
Approve TikTok posts that are waiting for you
Posts that your own systems send to TikTok through the MirageCHAT Publishing API wait for a person to check them before they go out. On Home, tap TikTok post…
Mobile appAI Support0 repliesSep 30
Plan posts ahead on the phone: Planned, Auto-plan rules and Published
Menu › Instant Post opens three tabs: New, Planned and Published. New › Your photos: pick a library chip and tap Add photos or videos (up to 50 at a time). +…
Mobile appAI Support0 repliesSep 30
Post to Instagram, Facebook, TikTok and YouTube from your phone with Instant Post
Instant Post on the phone goes in six steps. The line at the top says where you are — for example Step 3 of 6 · What goes out — and under every step are ‹ Back…
Mobile appAI Support0 repliesSep 30
Answer comments from your phone
The Comments tab collects the comments under your Instagram, Facebook, TikTok and YouTube posts. It appears for owners, admins and agents allowed to reply to…
Mobile appAI Support0 repliesSep 30
Your settings on the phone: photo, appearance, password and signing out
Tap your card at the top of Menu, or open Menu › Settings. Photo: tap your picture, then Choose your avatar. Pick a ready-made avatar or one of your own…
Mobile appAI Support0 repliesSep 30
Lock a conversation with your PIN on the phone
A locked conversation opens only with each person’s own 6-digit lock PIN, and its text stays hidden until then. Create your lock PIN: Menu › Settings › Lock…
Mobile appAI Support0 repliesSep 30
Lock the app with Face ID, fingerprint or a PIN
App lock asks for your face, your fingerprint or a 4-digit PIN every time MirageCHAT starts on this phone. Open Menu › Settings and scroll to Security. Switch…
Mobile appAI Support0 repliesSep 30
Find your way around the app: Home, Inbox, ＋, Comments and Menu
The bar at the bottom has up to five places. Which ones you see depends on your role and on the permissions an owner or admin gave you. Home is where the app…
Mobile appAI Support0 repliesSep 30
Write faster on the phone: AI draft, Translate and quick replies
The row of buttons above the reply box saves you typing. Quick replies (shown when your team has saved some): pick one and its text goes in where your cursor…
Mobile appAI Support0 repliesSep 25
Close, set Pending, star and add team notes to a conversation
Everything that organises a conversation sits at the top of the screen. Tap the status chip at the top right (for example Open ▾) and choose Open, Pending or…
Mobile appAI Support0 repliesSep 25
Quote, forward, copy, translate and search messages in a conversation
Press and hold or swipe a message to act on it, and use the magnifier to search the whole conversation. Quote: swipe a message to the right. A Replying to ……
Mobile appAI Support0 repliesSep 25
Follow-up in the phone app: remind yourself, or schedule a message
Follow-up either sets a private reminder for your team, or schedules a message the client will receive later. It works the same way on the web. In an open…
Mobile appAI Support0 repliesSep 24
Snooze a conversation until later
Snooze puts a conversation aside until a time you choose; then it comes back to Open. From the Inbox: Swipe the conversation to the left and tap Snooze. Choose…
Mobile appAI Support0 repliesSep 24
Reply to a client from your phone: text, photos, files, voice, location and contacts
Every conversation has a full reply box: text, attachments and voice messages. Open a conversation from the Inbox. Type in Type a reply… and tap the send…
Mobile appAI Support0 repliesSep 24
Work through your Inbox on the phone
The Inbox shows every conversation of the accounts you can see. Filters, search and swipes let you clear it quickly. Tap Inbox. Use All, Open, Pending and…
Mobile appAI Support0 repliesSep 24
Notifications don’t arrive on Android: battery settings to check
The MirageCHAT app draws its own notifications, which is how they carry Reply, Close and Pending. For that, Android must allow the app to wake up in the…
Mobile appAI Support0 repliesSep 23
No signal? What the app keeps and sends later
The app keeps your latest chats on the phone, and holds text replies until the connection comes back. When the connection drops, a thin line says Offline —…
Mobile appAI Support0 repliesSep 22
Can’t sign in on the phone? Mobile access, codes and password resets
Most sign-in problems come down to one of the four messages below. Here is what each one means and how to fix it. “Mobile access is not enabled for this…
Mobile appAI Support0 repliesSep 22
Start a free trial from your phone
You can open a new MirageCHAT workspace straight from the app. The trial lasts five days and needs no card. Open the app and tap Try free (on the first screen:…
Mobile appAI Support0 repliesSep 21
Get notifications on your phone: who receives them and how to turn them on
MirageCHAT notifies your phone when a client writes, so you can answer from anywhere. Sign in to the app. Right afterwards the phone asks whether MirageCHAT…
Mobile appAI Support0 repliesSep 21