Follow-up either sets a private reminder for your team, or schedules a message the client will receive later. It works the same way on the web.
- In an open conversation, tap Follow-up above the reply box. You can also tap the status chip and choose Follow-up….
- Choose Remind me or Scheduled message.
- Pick In 1 hour, In 3 hours, Tonight 18:00 or Tomorrow 09:00, or tap Pick date… for a calendar and a time wheel.
- For Remind me, add a note if you like and tap Set reminder.
- For Scheduled message, check the text (whatever you had typed is already there) and tap Schedule message.
- A reminder sits in the conversation marked team only. When it is due it shows Reminder rang, with Done and +1 hour. Your own reminders are also listed under the bell at the top of the Inbox.
- A scheduled message sits in the conversation as Sends … · not sent yet. Tap it for Send now, Edit in composer (the text goes back into the reply box and the schedule is cancelled) or Cancel schedule.
Good to know
- On WhatsApp, Instagram and Messenger, a time more than 24 hours after the client’s last message shows a warning, because the platform may refuse it. It is not blocked. If it fails you are notified, and the card shows Scheduled reply failed with Retry now, Edit and Cancel. A new message from the client reopens the window.
- Everyone who can open the conversation sees these cards and can use their buttons.