The bar at the bottom has up to five places. Which ones you see depends on your role and on the permissions an owner or admin gave you.
- Home is where the app opens. Under Today it shows Needs you tiles, such as Chats waiting, Comments to answer, Unread messages, Reminders due and Instant Post, then Last 24 hours with Analytics ›, then Shortcuts and Live. Tap any tile to go there.
- Inbox holds your conversations. Its red number is your unread count, and the app icon shows the same number.
- ＋ creates things: Instant Post, New automation, Campaign or Quick reply — only the ones you may use. If you have just one, ＋ opens it directly.
- Comments is for people who may reply to comments. Its number is how many comments are waiting.
- Menu starts with your card, which opens Settings. Below it are the groups Work, Who answers, Set up and Account, then What's new and Help.
- Tap a place to open it. Tap the one you’re already on to jump back to the top of its list.
- Pull down on a list to refresh it.
- On Android, Back from any tab returns to Home, and Back on Home leaves the app.
Good to know
- An agent’s Menu shows only what their permissions allow. Billing is never shown to agents.
- Help opens miragechat.io/help inside the app.
- The Live section on Home lists what happened recently. Tap a line to open it.