From version 1.5.0, the MirageCHAT app on iPhone and Android answers WhatsApp calls itself: a client’s call rings the phone like a phone call. Calls must be on for the WhatsApp number (on the website, in the number’s Calls settings under Channels › Connected), in the Growth or Pro package.
- After you sign in, the app asks once to use the microphone. Allow it — a locked phone can’t ask in the middle of a ring.
- When a client calls, the phone rings with the client’s name, on the lock screen too. Answer it as you answer any call.
- Inside the app, a green bar at the top shows the call and how long it has lasted. The microphone button mutes you, the loudspeaker button turns on the speaker, and the red button ends the call. Tap the client’s name to open the chat.
- Declining stops the ring on this phone only. The call keeps ringing for your teammates, on their phones and on the web.
Call a client
- In a WhatsApp conversation, tap the green phone at the top. It is there when calls are on for that number.
- The sheet checks with WhatsApp whether the client allows calls. If not yet, add a line if you like and tap Ask … to allow calls — they see Allow and Don’t allow in WhatsApp, and the answer appears in the chat. Once they allow it, tap Call … with their name; the bar says Calling… until they answer.
- Or tap Send a call button. When the client taps it, the call rings here.
Every call, and a quiet phone
- Menu › Calls shows today’s Calls, Answered, Missed and Average, then every call with All, Missed, Incoming and Outgoing. Tap a call to open its conversation. Owners and admins see it.
- To keep this phone quiet, open Menu › Settings and, under WhatsApp calls, switch off Ring this phone for WhatsApp calls. Calls then ring on your other devices and on the web, not here. Messages keep arriving as before.
Good to know
- A call rings on the phones of owners and admins, and of agents the number is shared with, when their Mobile access is on. With The assigned agent first, that person’s phone rings first and everyone else’s 15 seconds later.
- If a teammate answers first, your phone stops ringing. Answer a moment too late and the app says Someone else answered this call.
- Microphone refused? The app says Allow the microphone for MirageCHAT in Settings, then answer again. Turn it on in the phone’s settings for MirageCHAT.
- If your microphone sends nothing for a few seconds, the bar says No sound from your microphone. Check that nothing else is using it.
- Signing out stops calls ringing on that phone.
- Calls you make are billed by WhatsApp per minute to the WhatsApp account’s payment method. Calls from clients are free.
- Version 1.4 of the app shows a ringing call as a banner with Answer on the web, which opens the call on the website, and Hide. Update MirageCHAT from the App Store or Google Play to answer on the phone.
- More: miragechat.io/help/calls-on-your-phone/