In short
From version 1.5.0 on iPhone and Android, a WhatsApp call to your number rings the phone like a phone call, with the customer’s name — and you answer it in the app. From a WhatsApp conversation you can call a customer who allows it. WhatsApp calls are part of the Growth and Pro packages.
Before you start
- The MirageCHAT app, version 1.5.0 or later, signed in — Get started with the app.
- Calls turned on for your WhatsApp number — Turn on WhatsApp calls.
- Notifications and the microphone allowed for MirageCHAT.
1. When a customer calls
The ring
Your phone rings like a phone call — on the lock screen too — with the customer’s name. It rings on the phones and browsers of everyone who can open that conversation — when it is assigned to someone, their phone first and the others’ a few seconds later.
Answer
Answer it as you answer any call. The first time, your phone asks to use the microphone — allow it.
Or decline
Declining stops the ring on your phone only; the call keeps ringing for your teammates. If someone answers first, your phone stops ringing and the app says «Someone else answered this call.»
2. During the call
- Mute and Unmute your microphone, and Speaker for the loudspeaker.
- Chat opens the customer’s conversation; the call bar stays on screen while you move around the app.
- End hangs up; the length of the call is written into the conversation.
3. Call a customer
Open the conversation
Open the customer’s WhatsApp conversation and press the green phone at the top.
Ask, or call
The sheet checks with WhatsApp. If the customer hasn’t allowed calls yet, press Ask … to allow calls — they see Allow and Don’t allow in WhatsApp. Once they allow it, press Call … with their name.
Or send a call button
Press Send a call button: when the customer taps it, the call rings here.
Calls you make are billed by WhatsApp per minute to the WhatsApp account’s payment method. Calls from customers are free.
4. Keep a phone quiet
In Menu › Settings, under WhatsApp calls, switch off Ring this phone for WhatsApp calls. Calls then ring on your other devices and on the web, not on this phone. Messages keep coming as before.
5. Every call
Owners and admins: Menu › Calls lists every call to your numbers and the ones your team made — today’s numbers on top, then All, Missed, Incoming and Outgoing.
An older version of the app shows a ringing call as a banner with Answer on the web. Update MirageCHAT from the App Store or Google Play to answer on the phone.
Ready?
Opens MirageCHAT in this tab. Sign in first if you’re not already.
Did this guide help?
Related guides
Product guides: MirageCHAT mobile apps for iPhone and Android · WhatsApp calls: answer in the browser or on your phone
Still stuck? Write to info@miragechat.io with your workspace name. Never send passwords or codes.