Run MirageCHAT from your phone: the Menu, Create, and what opens on the web

Before you start

• The MirageCHAT app, signed in — Get started with the app.
• Owner, admin or manager for most of the Menu. Agents see the tiles their access allows.

1. The Menu, tile by tile

Under the tiles: What’s new, Announcements and Help, which opens this Help Center. The card at the top — your name, role and workspace — opens Settings. A tile with a small package chip is only partly in your package: it still opens, and says what the next package adds.

2. Create with the + button

1. Press +

   Press the round + in the middle of the tab bar. Create opens: “Post, automate, or reach many people at once.”

2. Pick what to make

   Instant Post — photos or a video to your accounts, now or later. New automation — when, what it does, where. WhatsApp campaign — an offer to your contacts. Quick reply — a saved answer with fields that fill in.

You see only what your account may create. With just one thing, + opens it straight away.

3. Workspace and package

1. Open Workspace

   Go to Menu › Workspace. It has three tabs: Profile, Your package and Client payments.

2. Profile

   Your workspace card, timezone, planner, team members and invite, and the ways you sign in — how each works.

3. Your package

   What you have and use, and See everything included — details.

4. Client payments

   Your bank accounts, and payment requests to Mark as paid or Cancel — details.

Only the owner can invite from Profile. Your package and Client payments are for owners, admins and managers.

4. Billing on the phone

1. Open Billing

   Go to Menu › Billing. Plan and balance shows your balance, what it covers, and Your current plan.

2. Add balance

   Press Add balance, pick an amount or type one under Or another amount, and press Pay $… with card. Stripe’s page opens in the phone’s browser — no card is typed into the app.

3. Change plan

   Press Change plan →, choose monthly or yearly, pick a package and confirm what it will cost.

4. The rest

   Auto charge, Bank transfer, Activity and Invoice details work as they do on the web.

5. Notifications

Menu › Notifications is the whole Notifications page: When a client waits, every rule with its switch, Who is told, email or app, Who gets emails with Send me a test, the hours, and Recently sent. It is open to owners and admins, and to agents whose access includes notification rules.

6. What opens on the web

These buttons open miragechat.io in the app’s own browser, already signed in as you. Close it to come back to the app.

Telegram connects in the app: Connect Telegram asks for your Bot token.

7. Settings: you and this phone

• Workspace — your workspace, your History access, and the way to Channels and Team.
• Appearance — Light, Dark or System.
• Security — Fingerprint / Face, PIN code, Change password and Connected accounts (the Google, Apple or Facebook that open your account).
• Lock PIN — 6 digits that open the conversations you lock, on every device.
• Sign out and About MirageCHAT at the bottom; the version number opens what’s new.

Good to know

• What you see follows your role. Workspace, Security and most of Who answers are for owners, admins and managers; agents see the tiles their access allows.
• Pull down on the Menu to refresh your package and the badges.
• A dot on What’s new means release notes you haven’t read yet.

If something looks wrong

Still stuck? Write to info@miragechat.io with your workspace name. Never send passwords or codes.