Guest Payments: send a bank transfer request from the chat

Before you start

• Your bank details: bank name, account holder, IBAN and, if you have one, SWIFT / BIC.
• To add bank accounts and mark payments, you are the owner, an admin or a manager. Anyone who answers in the Inbox can send a request.
• A conversation on WhatsApp, Instagram, Messenger, Telegram or your website chat.

1. Add your bank account

1. Open Guest Payments

   Go to Workspace › Guest Payments. The page is called Payments: Bank accounts at the top, Payment requests below.

2. Add the account

   Press Add bank account. Fill in Nickname (for example Seaside Villa · EUR), Bank name, Currency (EUR, USD or GBP), Account holder, IBAN and SWIFT / BIC.

3. Make it the default

   Tick Default account (used when no specific bank chosen). A request sent from a chat always uses the default account — or, with none ticked, the first one you added.

4. Save

   Press Add account. Later, the pencil on its card edits it and the bin removes it.

2. Send a request in the chat

1. Open the conversation

   In the Inbox, open the customer’s conversation.

2. Press the bank button

   In the row of tools under the reply box, press the bank icon (Bank). Bank transfer request opens.

3. Fill in the amount

   Type the Amount, pick the Currency — EUR, USD, ALL or GBP — and, if you like, a Description such as Deposit · Seaside Villa · 25 May.

4. Send it

   Press Send IBAN + reference. The message goes to the customer and appears in the conversation, and the request is listed as pending.

What the customer receives

One message with the amount, your bank, the account holder, the IBAN — and SWIFT / BIC if you added it — and a reference starting with MRG, with a request to put it on the transfer. It ends by saying you will confirm once the payment arrives, usually within 1 business day.

The message is written in the customer’s language when it is English, Italian, German or Albanian, and in English otherwise.

3. Mark it paid when the money lands

1. Find the request

   In Workspace › Guest Payments, Payment requests opens on pending. Each row shows the reference, the customer, the amount, the bank, the status and when it was made. The other filters are confirmed, cancelled and All.

2. Match it to your bank

   Look for the same reference on the transfer in your bank account.

3. Mark it paid

   Press the tick (Mark as paid). The row moves to confirmed, with who confirmed it.

4. Or cancel it

   For a request that won’t be paid, press the cross (Cancel) and confirm. It moves to cancelled.

Good to know

• Nothing touches your MirageCHAT balance. The customer pays your bank directly.
• A payment moves once. A paid request can’t be cancelled, and a cancelled one can’t be marked paid.
• Marking it paid doesn’t message the customer — tell them in the chat.
• Every change is recorded with who made it — an account added, edited or removed, and each payment marked paid or cancelled — in the activity log, where an IBAN shows only its last four characters.

If something looks wrong

On your phone

In the app, Menu › Workspace › Client payments has the same two lists: add, edit or delete bank accounts, and Mark as paid or Cancel a request. A new request is sent from a chat on the web.

Still stuck? Write to info@miragechat.io with your workspace name. Never send passwords or codes.