A quick reply is a saved answer your team inserts with one tap, with fields that fill themselves in.
- Tap ＋ and choose Quick reply.
- Give it a Title; only your team sees it.
- Write the Message. Tap a field to add it where your cursor is: + First name, + Your name, + Channel name and + Greeting fill in by themselves; + Price, + Date and + Time are typed by the person sending; for your own field, write it under Other and tap + Add.
- Under If the name is unknown, write instead:, keep “there” or write your own word.
- Choose a Channel (or All channels) and a Category.
- Tap Save quick reply.
Good to know
- The preview shows what a client reads, including when the name is unknown.
- Your team finds it under Quick replies in every conversation.
- Editing, deleting and quick replies with a photo are done on the website.
- Agents can create quick replies only if an owner or admin allows it.