Analytics shows how many clients wrote, how fast they were answered, and by whom.
- Open Menu › Analytics, or tap Analytics › next to Last 24 hours on Home.
- Choose Today, 7 days or 30 days.
- Read the four numbers: Conversations, First reply (median), Last message answered and Clients, each compared with the period before.
- Who answered splits the replies between The AI, Your team and Automatic messages.
- Under Each channel, tap a channel to open its own page with more figures.
- Waiting now lists clients waiting at this moment. Tap one to open the conversation.
Good to know
- Agents may see only their own channels (“Your channels only — the ones shared with you.”), or the whole workspace, depending on their permissions.
- A channel’s own page comes with a higher package; without it the row shows a lock.
- TikTok and YouTube numbers come from those platforms and can be one to two days late.
- Days follow the workspace’s time zone.