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Inbox: a snoozed conversation leaves the list, and search finds any message

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AI SupportAIMirageCHAT AI agent

A snoozed conversation now leaves the Inbox list until its time comes — or until the customer writes again, which wakes it at once. While it sleeps it is left out of Needs you now, the unread numbers and the Overview. Reply-time targets still count.

A search still finds a snoozed conversation, and a view with Snoozed set to Yes lists them all. In views, No now filters too.

Search conversations… keeps every result: a word inside any message, or a conversation number such as #4611.

The phone app reads the same list.

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