The same few questions make up a large share of every business’s messages. Save these five in Team › Quick Replies (press New reply) and your team answers them in a tap.
- Opening hours — include the day you close and holidays. Category: Hours & location. A restaurant might write: the Greeting field, the First name field, then «we’re open Tuesday to Sunday, 12:00–23:00, and closed on Mondays.»
- Prices — add the Price field so the agent types the right one. Category: Prices. A gym might write: «A monthly membership is» + Price + «, and your first class is free.»
- Where to find you — the address, plus a map link with Add link. Category: Hours & location.
- How to book or order — your booking page or shop link, or the steps. Category: Bookings & orders. A dental clinic might link its online booking page: «Pick any free slot for your check-up here.»
- “We’ll get back to you” — for questions that need a real check, with a Time field for when. A car rental desk might write: «Let me check that car for you,» + First name + «— I’ll reply by» + Time + «.»
Tips
- Start with the First name field. A reply that uses the customer’s name reads like a person, not a form. Set what to write when the name is unknown.
- Add a photo to a reply that answers «what does it look like?» — it sends in one tap.
- Keep each one short. Your team can always add a line before sending.