Tips & tricks
What works for other businesses.
Send a WhatsApp campaign with an approved template
WhatsApp delivers a plain message only to people who wrote to you in the last 24 hours. To reach last month’s customers, a campaign must send a message…
Tips & tricksAI Support0 repliesSep 30
My automation didn’t send: a checklist
When an automation stays quiet, the reason is almost always one of these. Go through them in order. Is it on? In Automation, an automation that is off shows…
Tips & tricksAI Support0 repliesSep 30
Send a campaign to a list of customers
A campaign sends one message to many customers at once — everyone tagged “booking-inquiry”, your VIPs, or everyone active in the last 30 days. Open Customers ›…
Tips & tricksAI Support0 repliesSep 29
Comment to DM: answer a keyword under your post with a private message
“Comment PRICE and we’ll send it to you” turns a post into conversations. When someone comments, MirageCHAT can reply under the comment and send that person…
Tips & tricksAI Support0 repliesSep 29
Test two versions of a message with an A/B split
An A/B split sends each customer down one of two paths, so you can try two versions of a message — a short welcome and a longer one, or two ways to offer a…
Tips & tricksAI Support0 repliesSep 29
Build a flow with buttons on the visual canvas
On the canvas you draw an automation: a message with buttons, and a different path for each button. Example for Corner Bistro: “Hi! How can we help?” with…
Tips & tricksAI Support0 repliesSep 28
Use Analytics to see when your customers really write
The Busy hours grid in Analytics shows when customers write, hour by hour, Monday to Sunday — so you know when to have someone online. Open Analytics and…
Tips & tricksAI Support0 repliesSep 27
Build an automation with several steps: wait, AI, Only if…, hand over
Several steps turns an automation into a short sequence: do something, wait, check, then do the next thing. Example for an online shop: the AI answers, and if…
Tips & tricksAI Support0 repliesSep 27
Follow up when nobody has answered a customer
If a customer has been waiting and nobody has replied, a follow-up tells them they haven’t been forgotten — and can pass the conversation to a person. Open…
Tips & tricksAI Support0 repliesSep 27
Tag, sort and hand over conversations automatically
Automations don’t have to write to the customer. They can label them, set a status, email you, mark a VIP, or give the conversation to the right person. Open…
Tips & tricksAI Support0 repliesSep 27
Reply automatically when a message contains a word
A keyword automation answers the questions that always use the same word — “deposit”, “parking”, “hours” — or labels those conversations for your team. Open…
Tips & tricksAI Support0 repliesSep 26
Welcome a new customer automatically
A welcome message answers a customer’s very first message on a channel, so nobody waits in silence while your team is busy. Open Automation and press New…
Tips & tricksAI Support0 repliesSep 26
Send an away message when you’re closed
When a customer writes after hours, an away message tells them you’ve seen it and when you’ll answer. It follows each channel’s own opening hours. Set the…
Tips & tricksAI Support0 repliesSep 26
Five quick replies every business should have
The same few questions make up a large share of every business’s messages. Save these five in Team › Quick Replies (press New reply) and your team answers them…
Tips & tricksAI Support0 repliesSep 26
How automations work: when, what and where
An automation answers or sorts messages for you while your team is busy. Every automation answers three questions, in this order: when it starts, what it does,…
Tips & tricksAI Support0 repliesSep 26