Growth sends an offer to your customers on WhatsApp, as a message template Meta has approved. You need a connected WhatsApp number and an approved template; for an offer, that is a Marketing template.
- Open Growth in the menu and press Send an offer on WhatsApp. Name the campaign at the top (Name it, e.g. October offer). Only your team sees the name.
Who gets it
- Under From your clients, pick one of the Groups (Everyone, New this week, Waiting for you, VIP, Quiet for 30+ days, Bought), one of Your lists, or one or more Tags. Saved audiences brings back one you saved.
- More filters adds Leave out (tags to skip) and Activity: Engaged (read or tapped a campaign in the last 90 days), Quiet (got campaigns in the last 90 days and read none) or New (never got a campaign). Save as audience keeps it for next time.
- New people? Press Import or add new, then Import (a CSV, or numbers pasted from Excel or Google Sheets) or Add one person. They join Customers too.
- The box below counts who gets it: people who said yes get it, people not asked are skipped until they say yes, and anyone who said STOP never gets campaigns.
The message
- Press Next. Under From, choose the WhatsApp number (with only one, it is already chosen), then pick an approved template under The message.
- Under What fills the blanks, choose for each {{1}}, {{2}}…: The person's first name, The person's full name, Your business name or This text.
- A template that starts with a picture can carry this campaign’s own: Add a picture (JPG or PNG, up to 5 MB). If its button counts clicks, write Where the button goes. The phone on the right shows what your customer sees.
When
- Choose Now, Tomorrow, 10:00 or Pick a day and time (up to 90 days ahead, in your time zone).
Check and send
- Check the sentence and Meta’s estimated cost. Under Send a test to your phone first, write your own number and press Test.
- Press Send now or Schedule — or Save draft to finish later. If something is missing, Still missing: names it; click it to jump there.
The report
- Click the campaign under Your campaigns: Sent, Delivered, Read, Replied, Brought, Unsubscribed, Failed and Not sent, then every person with what happened. Chat opens their conversation.
- While it sends, press Pause (and Resume); a scheduled one has Cancel the schedule. Once sent, Resend to N who didn't read makes a new draft just for them, and Duplicate copies the campaign.
Good to know
- Only people who agreed get offers. When you import, tick Everyone in this file agreed to get offers on WhatsApp and say where; otherwise they stay “not asked”.
- Anyone who said STOP, tapped «Stop promotions» or stopped marketing messages in WhatsApp is skipped — checked again just before each message goes.
- With a Marketing template, US (+1) numbers are skipped: Meta doesn’t deliver marketing templates there. They’re listed under Skipped with that reason.
- Failed shows Meta’s reason for each person. When Meta refused for billing, one notice says so, with Fix it at Meta.
- Clicked appears when the template’s link button has Count clicks ticked, in Channels › Message Templates.
- Meta charges each message it delivers, and the test, to your WhatsApp account.
- Replies land in the Inbox. Press Won in the chat when someone buys; Brought counts it for the campaign that reached them in the 14 days before.
- Growth is in Starter, Growth and Pro, not Free. An agent needs Campaigns set to Send, and sends only from their own WhatsApp numbers.