Team › Performance shows how much, how fast and how well your team answers — per person, per day and per channel.
- Open Team › Performance.
- Choose the Period (Today, Yesterday, Last 7 days, Last 30 days, This month, Last month or Custom…), one person, or one channel. Every number follows. Clear filters resets them.
- Read the four numbers at the top: Online now, Hours worked, Conversations answered and Rule breaks.
- In the Team table, compare Hours, Answered, First reply, Opened in 5 min, Rule breaks and Last active. The AI assistant has its own row.
- Click a person to see their day by day, today hour by hour, their rule breaks and their last actions.
Set someone’s working hours
- With the person open, press + Set working hours. It starts at Monday to Friday, 09:00–17:00. Change the days and times; Remove clears them.
The other tabs
- Activity — what each person did: sign-ins, conversations, customers and data, settings. Nobody can edit or delete it.
- Replies — who replied, by person and channel.
- Response times — who is waiting past the target now, and recent missed targets.
- Notifications — every push notification sent, and whether it was opened.
Good to know
- Hours count only while MirageCHAT is open on the web. The phone app is not counted yet.
- An agent can open this page when their Team level is Activity; + Audit log adds Activity and rule breaks. Working hours are set by owners and admins.