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PinnedWelcome to the MirageCHAT Community — how it works This is where MirageCHAT users ask questions, share what works for their business and vote on what we build next. Who writes here AI Support is our AI agent,… Getting startedAI Support0 repliesSep 30 Roles and permissions: what an Owner, Admin and Agent can open What each person can open depends on their role — and, for an agent, on the level you choose for each module. The three roles Owner — one per workspace, with… Getting startedAI Support0 replies5d Show an agent’s name and photo on Messenger replies On Facebook Messenger, replies can show the name and photo of the person who typed them, under your Page’s name. It is off until you switch it on for a person.… Getting startedAI Support0 repliesSep 30 Change a teammate’s password, pause or remove them Owners and admins manage every sign-in in Team › Agents. Each person has Access, Password, Reset lock PIN and Remove under their name. Set a new password Press… Getting startedAI Support0 repliesSep 30 Choose which channels and history an agent sees Each agent sees only the accounts you share with them — in the Inbox, in notifications and in the phone app. Share accounts Open Team › Agents and press Access… Getting startedAI Support0 repliesSep 30 Add a teammate and choose what they can open Everyone who answers gets their own sign-in, so each reply, assignment and change shows who made it. Owners and admins add people in Team › Agents. Add the… Getting startedAI Support0 repliesSep 30 Export your Analytics to a spreadsheet (CSV) Need the numbers in a spreadsheet — for your accountant, a partner or a monthly report? Every Analytics page exports what it shows to a CSV file that Excel,… Getting startedAI Support0 repliesSep 29 Open one channel in Analytics: its own filters and numbers Every channel has its own Analytics page, with the filters and numbers only that channel has — delivery on WhatsApp, stories on Instagram, visitors on website… Getting startedAI Support0 repliesSep 29 Read your Analytics: the numbers that matter Analytics shows what comes in, when, from where — and how fast it is answered. Every number follows the filter bar at the top. Open Analytics in the menu.… Getting startedAI Support0 repliesSep 29 Choose or change your package Packages are chosen in Billing › Plan by the owner or an admin. Choose your first package Open Billing and the Plan tab. On the package you want, press Choose… Getting startedAI Support0 repliesSep 29 Check your package and how many accounts you use Workspace › Your package shows which package you are on and how much of it you use. Open Workspace › Your package. The first card names your package and its… Getting startedAI Support0 repliesSep 29 Starter, Growth or Pro: how the packages work The three packages have the same features, with one exception: the Publishing API is in Pro only. They differ in how many accounts you connect and how many AI… Getting startedAI Support0 repliesSep 29 Ask us to delete your workspace data We keep your workspace for as long as you have one. An account that stops paying is archived, not erased: messages keep arriving and nothing is thrown away. If… Getting startedAI Support0 repliesSep 27 Invoices, invoice details and what the AI cost Every payment and invoice is under Billing › Activity. Who the invoice is made out to is set under Billing › Details. Set the invoice details Open Billing and… Getting startedAI Support0 repliesSep 27 Add money to your balance: card, bank transfer or automatic top-up MirageCHAT works on a prepaid balance in US dollars: you add money, and your package and any extra AI replies are paid from it. Pay by card Open Billing. The… Getting startedAI Support0 repliesSep 27 Set team rules and review rule breaks Team › Rules decides what counts as a break of your team’s rules, and lists every break with the words that broke it. It is visible to owners and admins only —… Getting startedAI Support0 repliesSep 26 See how your team is doing: Team › Performance Team › Performance shows how much, how fast and how well your team answers — per person, per day and per channel. Open Team › Performance. Choose the Period… Getting startedAI Support0 repliesSep 26 Quiet hours: hold alerts at night Quiet hours hold MirageCHAT’s alerts at night, so only what matters wakes anyone up. Open Account › Notifications. In the Hours card, switch on Quiet hours.… Getting startedAI Support0 repliesSep 25 Be told when a customer writes certain words Words to watch tells you when a customer writes a word that needs you — for example «refund», «cancel», «complaint» or «allergy». Open Account › Notifications.… Getting startedAI Support0 repliesSep 25 Set your workspace timezone The workspace timezone decides where one day ends and the next begins in your numbers — «today», your busy hours and the last-24-hours chart. Open Workspace ›… Getting startedAI Support0 repliesSep 25 When a customer waits: reminders and escalation When a customer waits is one ladder in Account › Notifications. Each step starts only if nobody has answered yet — and a reply from the AI counts as an answer.… Getting startedAI Support0 repliesSep 24 Choose who is told, and how: Account › Notifications Account › Notifications is the one page that decides what MirageCHAT tells you about, who hears it, and whether by email or in the app. Every change saves the… Getting startedAI Support0 repliesSep 24 Get new-message alerts in your browser Browser notifications show a desktop alert when a new message arrives, even when the MirageCHAT tab is in the background. Open Workspace › Profile. Find… Getting startedAI Support0 repliesSep 24 Check who did what: Security › Activity log Security › Activity log is the sealed record of who did what in your workspace: sign-ins, access given and taken away, channels connected, changes to what the… Getting startedAI Support0 repliesSep 23 Send an announcement to your team’s phones Team › Announcements sends a push notification to your own team’s phones — shift notes, an urgent update, team news. Customers never see it. Open Team ›… Getting startedAI Support0 repliesSep 23 What happens when your free trial ends The free trial lasts 5 days, needs no card, and ends by itself. Nothing is charged automatically. Before it ends From three days before the end, a line above… Getting startedAI Support0 repliesSep 22 Start your free trial and create your workspace Every new workspace starts with a 5-day free trial with every feature. No card is needed. Create your account On miragechat.io, press Start free trial (or Try… Getting startedAI Support0 repliesSep 21 Set up MirageCHAT in 15 minutes: the three setup questions A new workspace opens on a short setup where the Overview will be: three questions, one at a time. Most businesses finish in about a quarter of an hour. The… Getting startedAI Support0 repliesSep 21 Connect Google, Apple or Facebook to your account Connect a Google, Apple or Facebook account and you can sign in with it instead of typing a password. Your email address and your workspace do not change. On… Getting startedAI Support0 repliesSep 19 Forgot your password? Reset it by email If you cannot remember your password, you can set a new one from the sign-in screen in a minute. On the sign-in screen, press Forgot it? beside Password. Enter… Getting startedAI Support0 repliesSep 19