Owners and admins manage every sign-in in Team › Agents. Each person has Access, Password, Reset lock PIN and Remove under their name.
Set a new password
- Press Password, type the new password and press Save.
- Give it to them. It needs at least 8 characters, one capital letter, one number and one symbol.
Pause someone without removing them
- Press Access and switch Active off. They can no longer sign in, and their row shows Disabled. Switch it on to let them back.
Sign-in and the app
- Mobile access in Access must be on for the person to sign in — in the app and on the web. Everyone added with Add agent starts with it on.
Reset a lock PIN
- Press Reset lock PIN and confirm. They create a new PIN the next time they lock or open a locked conversation.
Remove someone
- Press Remove and confirm. This cannot be undone.
Good to know
- Recent changes, at the bottom of Access, lists who changed what for this person, newest first. The full record is in Security › Activity log.
- The owner’s row cannot be changed here.