Each of your clients gets a separate workspace: its own channels, conversations, customers and team. You create it, and your client connects their own accounts with a link — no MirageCHAT account needed.
Create the workspace
- Open Account › Reseller and press New client workspace.
- Fill in Name and Time zone, and if you like Your reference (optional) — your own id for this client.
- Press Create workspace. It costs nothing until its first channel is connected; then each channel is paid from your balance on the day it connects.
Send the connect link
- The window that opens has the link ready. Press Copy and send it to your client. It works for 24 hours, and the window says until when.
- To bring your client back to your own site when they finish, fill in After connecting, send your client to (optional) with an https:// address and press Make a new link.
- Later, press Link on the workspace’s row and Make a link. Earlier links keep working until their own time; Stop all links ends them all at once. Channels already connected stay.
Your client sees your name and logo and Connect your channels, with WhatsApp, Instagram and Facebook Page. Each Connect opens the platform’s own window. Other channels are connected inside the workspace under Channels; TikTok, YouTube and SMS need a person you added under Users, signed in as themselves.
Give your client’s people a sign-in
- Press Users on the row. Under Add a person, enter Name, Email, Role (Agent or Admin) and Password — Generate makes a strong one.
- Press Add person. We send them nothing: Copy all three copies the address, the password and where to sign in, for you to hand over.
- Edit changes a person’s name, role or password. Switch off signs them out at once; Switch on lets them back in.
Look inside, rename, close
- Open shows the workspace as its owner for two hours, with Back to Reseller at the top. Each visit is written to that workspace’s activity log.
- Rename changes its name and your reference.
- Close makes it read-only at once and switches its channels off, so they stop costing money. Everything in it is kept for 90 days, and it cannot be reopened from here.
Good to know
- An agent sees the channels the workspace has when they are added. Connect the channels first, or add the person as an Admin.
- One email address opens one workspace: an address that already signs in to MirageCHAT is refused.
- If your balance cannot pay a new channel, it is not connected, and your client is asked to contact you.
- While your account is paused you cannot create workspaces, make links, add people or rename. Open, Close, Stop all links and Switch off still work.