Everyone who answers gets their own sign-in, so each reply, assignment and change shows who made it. Owners and admins add people in Team › Agents.
Add the person
- Open Team › Agents and press Add agent.
- Enter their Email, their Name and a Password. The password needs at least 8 characters, one capital letter, one number and one symbol.
- Under History access, choose New chats only or All history.
- Under Start from a template, pick Inbox + Overview, Front desk, Social media or Supervisor.
- Switch on AI drafts in the Inbox or Create posts in Instant Post if they need them.
- Under Accounts this agent can see, tick every account they answer.
- Press Create agent.
Let them in
- Give them the email and password yourself — MirageCHAT does not email them. They sign in at miragechat.io/app or in the MirageCHAT app for iPhone and Android.
Good to know
- Tick at least one account. An agent with none sees no conversations at all, and their row says Sees no conversations at all.
- Channels you connect later are not shared automatically. A yellow note on Team › Agents names who cannot see every channel; press a name to share it.
- Mobile access is on for everyone added here. It is what lets them sign in — on the web and in the app.
- Change anything later with Access on their row.
- Team members are unlimited on every package.