We keep your workspace for as long as you have one. An account that stops paying is archived, not erased: messages keep arriving and nothing is thrown away. If you want it deleted, the owner can ask.
- Sign in as the workspace owner.
- Open Billing and the Details tab.
- Open Your data and press Ask us to delete my data.
- If you like, tell us why in the box.
- Press Send the request.
What happens next
- Nothing is deleted yet. The page shows «Deletion request #… received».
- A person on our team reads the request and writes to you to confirm what will be removed and when, before anything is touched.
- To cancel, reply to that email.
Good to know
- Once carried out, deletion cannot be undone: conversations, customer history and documents are gone for good.
- Only the owner can send the request. Admins see «Only the account owner can ask for the data to be deleted».
- Changed your mind before sending? Press Never mind.