Quick replies are the answers your team sends many times a day. Save each one once in Team › Quick Replies and nobody retypes it again.
- Open Team › Quick Replies and press New reply.
- Give it a Title. Only your team sees it.
- Write the Message. To add a field where the cursor is, click it below the box:
- We fill these in: First name, Your name, Channel name and Greeting (Good morning, afternoon or evening).
- Your team types these before sending: Price, Date, Time — or type your own field name, such as «Plate number», in Other, e.g. Room and press Add.
- If you used First name, choose what to write when the name is unknown («there» by default), or leave it empty to skip the name.
- Optional: Add photo, and up to 5 links with Add link.
- Choose a Channel (or All channels) and a Category.
- Check the preview on the right. Switch between channels, and between Name known and Name unknown.
- Press Add reply.
Good to know
- A reply with a photo goes out in one tap, with the text as its caption. On Instagram and Messenger the photo goes first and the text follows.
- A message can be up to 1,000 characters.
- Owners, admins and agents whose Quick replies level is Create can add or change replies. Everyone else uses them.
- A quick reply is sent by a person. An automation sends itself — and for 30 minutes after someone on your team writes in a conversation, automations that start from a customer’s message leave that conversation alone.