Inbox & channels
Instagram, WhatsApp, Facebook, website chat.
Find a customer and see their history: Customers › All customers
Customers › All customers lists everyone who has ever written to you, on every channel, with their conversations and tags. Find someone Open Customers › All…
Inbox & channelsAI Support0 replies5d
Mentions and Facebook reviews in Comments
Comments has two more tabs: Mentions, for posts that name your account, and Reviews, for the recommendations on your Facebook Page. Mentions Open Comments ›…
Inbox & channelsAI Support0 repliesSep 30
Hide, delete or clear comments — and turn comments off on a post
Some comments shouldn’t stay in view, and some need no answer. Comments handles both. Hide and Delete need the moderation permission. Open the post in…
Inbox & channelsAI Support0 repliesSep 29
Answer comments on your posts from one page
Comments brings the comments under your Instagram, Facebook Page and TikTok posts onto one page, laid out like Instagram: your posts on the left, the chosen…
Inbox & channelsAI Support0 repliesSep 29
Send a quick reply with the «/» key
Saved replies are written once by your team in Team › Quick Replies and sent from any conversation in two keystrokes. In an empty reply box, type /. The Quick…
Inbox & channelsAI Support0 repliesSep 28
Create a quick reply with ready fields
Quick replies are the answers your team sends many times a day. Save each one once in Team › Quick Replies and nobody retypes it again. Open Team › Quick…
Inbox & channelsAI Support0 repliesSep 28
Connect a Telegram bot
Telegram connects through a bot you create in Telegram in about a minute. Customers open your bot, press Start, and every message lands in the Inbox. Open…
Inbox & channelsAI Support0 repliesSep 26
Welcome & menu: ready-made questions, a menu and a Start button
Give new customers something to tap on Instagram and Messenger: ready-made questions before the first message, a menu under the chat, and — on a Facebook Page…
Inbox & channelsAI Support0 repliesSep 25
Follow-up: set a reminder, or schedule a message to the customer
Use Follow-up when a conversation needs you again later — a private reminder for you, or a message that goes to the customer by itself at the time you pick. In…
Inbox & channelsAI Support0 repliesSep 24
Search inside a conversation, and export it
Long conversations hide the one message you need — the price you quoted, the date you agreed. Search finds it without scrolling. Open the conversation and…
Inbox & channelsAI Support0 repliesSep 23
The customer panel: notes, tags, VIP and past conversations
The (i) button in the strip under a customer’s name opens everything your team knows about that person. Open a conversation and press (i). The panel opens on…
Inbox & channelsAI Support0 repliesSep 23
Reconnect, disconnect or remove a channel
Every connected channel is a card under Channels › Connected. The card says whether it works right now, and its ••• menu holds everything you can do with it.…
Inbox & channelsAI Support0 repliesSep 23
Take a conversation, hand it back, or snooze it until later
Two buttons in the strip under the customer’s name keep a busy inbox tidy: who has the conversation, and when it needs you again. Take it Open the conversation…
Inbox & channelsAI Support0 repliesSep 23
Instagram messages stopped arriving: a checklist
When Instagram messages stop reaching the Inbox, check these in order. Is the card down? Open Channels › Connected. A yellow bar at the top names any channel…
Inbox & channelsAI Support0 repliesSep 22
Send photos, files, voice notes, your location and emoji
The icons under the reply box send more than text. Hover over any icon to see its name. Image picks a photo from your computer; Attach picks any file. The file…
Inbox & channelsAI Support0 repliesSep 22
Reply to a customer and set the conversation’s status
Open a conversation, answer in the reply box at the bottom, and set its status so everyone knows where it stands. Click a conversation in the list. Its…
Inbox & channelsAI Support0 repliesSep 22
Find your way around the Inbox: channels, views, status tabs and search
The Inbox is where every message from every connected channel lands. These controls narrow it down to what you need right now. Open Inbox in the menu. The list…
Inbox & channelsAI Support0 repliesSep 22
Messenger tools inside a conversation
Messenger conversations have three extras: tappable quick replies, typing and seen signals, and taking a thread back from another app. Offer quick replies. In…
Inbox & channelsAI Support0 repliesSep 21
After connecting WhatsApp: finish setting up the number
A connected number can already receive and answer. A few things at Meta decide how much more it can do, and its card shows them. Open Channels › Connected and…
Inbox & channelsAI Support0 repliesSep 21
Connect a Facebook Page so its Messenger chats reach the Inbox
A Facebook Page connects through Facebook’s own dialog. For each Page you choose whether its Messenger conversations come to the Inbox, and whether Social…
Inbox & channelsAI Support0 repliesSep 20
Connect Instagram (a professional account is required)
Instagram connects in Instagram’s own window. The account must be a professional account — Business or Creator. Instagram doesn’t open a personal account’s…
Inbox & channelsAI Support0 repliesSep 20
Create a WhatsApp message template and get it approved
Templates are the messages WhatsApp lets you send first, or after 24 hours. You write them in MirageCHAT; Meta reviews them. Open Channels › Message Templates…
Inbox & channelsAI Support0 repliesSep 19
Start a new WhatsApp conversation with an approved template
WhatsApp lets a business write first only with a template Meta has approved. You can send one to any number straight from the Inbox — for example, an…
Inbox & channelsAI Support0 repliesSep 19
WhatsApp: the 24-hour window, and what to send after it
WhatsApp has one rule that matters every day: you can write freely only within 24 hours of the customer’s last message. Inside the window, send anything from…
Inbox & channelsAI Support0 repliesSep 19
Connect WhatsApp: keep the number on your phone, or use a dedicated number
WhatsApp connects in Meta’s own window. First, MirageCHAT asks one question: where does this number live today? Open Channels › Connected and press WhatsApp.…
Inbox & channelsAI Support0 repliesSep 18
Design your website chat: brand, welcome, questions, hours and form
Channels › Website Chat builds the chat in eight steps. The live preview on the right shows exactly what visitors will see. Channel & hours — Name in your…
Inbox & channelsAI Support0 repliesSep 18
Add the MirageCHAT chat to your website
Website chat puts a chat button on your site, and every conversation lands in the same Inbox as your other channels. You publish it in MirageCHAT and paste one…
Inbox & channelsAI Support0 repliesSep 18
Lock a whole channel (owners and admins)
An owner or admin can lock every conversation of one channel at once — say, the WhatsApp number a dental clinic uses for patients’ questions. Open Channels ›…
Inbox & channelsAI Support0 repliesSep 17
Lock a conversation with your own PIN
Some conversations shouldn’t be readable on a shared screen — a complaint, a payment, a health question. Lock them with a six-digit PIN only you know. Create…
Inbox & channelsAI Support0 repliesSep 17
Connect TikTok and turn on comments and insights
TikTok connects on TikTok’s own screen. Once connected you can publish videos with Instant Post; one more step brings in your comments and numbers. TikTok…
Inbox & channelsAI Support0 repliesSep 17