Two buttons in the strip under the customer’s name keep a busy inbox tidy: who has the conversation, and when it needs you again.
Take it
- Open the conversation and press Assign to me. Your name replaces the button, so the team sees who has it.
- To hand it back, press your name — the × beside it unassigns it.
Snooze it
- Press Snooze and pick one of the presets: In 1 hour, In 3 hours, Tonight 8pm, Tomorrow 9am, Next Monday or Next week. Or choose Custom date & time, add a reason if you like, and press Snooze.
- The button now reads Snoozed until …. At that time the snooze ends by itself. To end it sooner, press it and choose Wake up now.
- To see all snoozed conversations together, create a view with Snoozed set to Yes.
Good to know
- A snoozed conversation stays in the list — snoozing marks it with a time; it does not hide it.
- In the web Inbox you assign conversations to yourself; there is no picker for a colleague. An automation can hand a conversation to a person or the whole team.
- The customer panel’s Activity log records who assigned and unassigned a conversation.