Use Follow-up when a conversation needs you again later — a private reminder for you, or a message that goes to the customer by itself at the time you pick.
- In a conversation, press the Follow-up icon (a calendar with a tick) under the reply box. It has two tabs.
Remind me
- Add a note if you like — “deposit promised for tomorrow”. Then pick In 1 hour, In 3 hours, Tonight 18:00 or Tomorrow 09:00, which sets it at once. Or choose a date and time and press Set reminder. Nothing goes to the customer.
- When it is due, the MirageCHAT app on your phone notifies you, and the bell next to Conversations lists it. Press ✓ there when it is done.
Scheduled message
- Your reply box’s text is already in the message field. Edit it, then pick a preset — or a date and time — and press Schedule message.
- A card at the end of the conversation shows Sends … and “not sent yet”, with Send now, Edit and Cancel.
Good to know
- A reminder alerts only the person who set it. The bell in the conversation’s header (Reminder) sets the same reminders and offers Done, +1h and ×.
- On WhatsApp, Instagram and Messenger, a time after the 24-hour window asks for confirmation first, because the platform may refuse the message. If it fails, whoever scheduled it is notified, and the card offers Retry now.
- Anyone who can open the conversation can send it early, edit it or cancel it. Edit puts the text back in your reply box and cancels the schedule.
- The phone app has the same two tabs.