An owner or admin can lock every conversation of one channel at once — say, the WhatsApp number a dental clinic uses for patients’ questions.
- Open Channels › Connected.
- On the channel’s card, press ••• and choose Lock channel….
- Choose when it asks again: Every time, When I leave, or After a time (5 min, 15 min, 30 min or 1 hour; 30 min is preselected).
- Decide who may open it. Tick Let agents who have created their PIN open this channel. Left off, no agent can open it — only admins and the owner, each with their own PIN.
- Keep Hide message text on to keep the words out of the list, notifications, search and exports.
- Enter your PIN under Your PIN, to confirm and press Lock followed by the channel’s name.
Good to know
- The card then shows Locked, with Agents with a PIN can open it or Only admins can open it.
- To change or remove the lock, choose Channel lock… from the same menu. Remove lock needs your PIN.
- An agent who may not open it sees Only an admin can open this channel. New messages still arrive, and they are still notified, without the text.
- If a conversation also has its own lock, the stricter setting applies.
- No PIN yet? The window asks you to create one first. The phone app respects a channel lock but can’t set one.