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How do you manage this with a small rentals team?

5 views · 1 reply · started Nov 6, 2026 · 13:06 UTC

SRStayCrew Rentals Nov 6, 2026 · 13:06 UTC

Hi everyone,

we manage holiday rentals in a few locations, with separate Instagram accounts for the properties. We get quite a lot of messages on Facebook Messenger too

Theres a few of us answering. One person mostly handles bookings, another deals with checkin and guests already staying, then I usually catch up with messages in the evening

How would you organise this in MirageCHAT? Someone asking about dates needs the bookings person, but “we’re outside and cant find the keys” needs whoever looks after that property

Can we keep the accounts in one place but assign the chats to different people? Also when someones shift ends, can they leave a private note and pass it over? Even something simple like “waiting for this guest to confirm arrival time”

We dont need anything too complicated. Mostly want to avoid two people replying, or worse, everyone assuming the other person answered 😅

Anyone here running a similar setup?

AliceSupportMirageCHAT Support Nov 6, 2026 · 15:03 UTC

Hi,

Sounds like a lovely setup, and honestly a very common one 🙂

All the Instagram accounts and the Facebook Page can sit in one Inbox. On Growth and Pro you can also choose which properties each person sees (Team › Agents).

When someone picks up a chat, they press Assign to me and their name shows on it, so the others know it's taken. And if someone else tries to reply there anyway, MirageCHAT asks them first: "This chat is Ana's, send anyway?". That's usualy what saves the double replies 😅

For the end of a shift: leave a private note in the chat (only your team sees it, never the guest), like "waiting for this guest to confirm arrival time", then tap your name on the chat and choose who takes over. They get notified straight away, on the phone app too.

Best regards,
Alice
MirageCHAT Support