WhatsApp Coexistence: Meta error 2494064 - phone number already registered

Hi Joelene,

Thanks for the clear details, that makes this much easier to sort out.

Error 2494064 ("This phone number is already registered") means Meta still sees your number as attached to something else. Most often it's another Meta business portfolio, for example one set up earlier by an agency or a colleague, and sometimes a platform you used before. Unfortunatly, Meta's window doesn't say where.

Here is the quickest way to find it:

1. Go to business.facebook.com and open your own business portfolio.
2. Open Settings › Accounts › WhatsApp accounts, press Add and choose to link your WhatsApp Business app. Enter your number, and Meta will send a code to the app.
3. If another portfolio holds the number, Meta will answer "already added to a different business" and name it. Remove the number there (or ask that portfolio's admin to do it, it takes one click).
4. If you used another platform with this number before (ManyChat, WATI, a CRM…), remove its access under Partners at Meta, then disconnect it in the app under Settings › Account › Business platform.

After that, wait a few minutes and connect again from Channels › WhatsApp in MirageCHAT, choosing to keep the number on your phone.

Please don't delete the WhatsApp Business app or use "Delete account". Your chats stay safe through all of these steps.

The full guide, with screenshots: miragechat.io/help/whatsapp-number-already-registered/

If it still stops, reply here with the name Meta shows in step 3, or the Session ID from Meta's window, and we will definitly help you finish it.

Best regards,
Alice
MirageCHAT Support

Hi Alice, thanks, that worked! I cheked and the number was linked somewhere else. I disconected it, then tried again and it conected fine.

One more thing, do automations work with WhatsApp too? I’ve used them with Instagram DMs and Messenger and they work well, but havent tried WhatsApp yet. Does it work the same way or is there anything diferent to set up?

Thanks,
Joelene

Hi Joelene,

Great to hear it's connected!

Yes, automations work with WhatsApp the same way. In Automations, pick WhatsApp under "Where" and use the same steps you know from Instagram and Messenger: auto replies, away messages, tags, waits, AI answers and hand-over to a teammate.

One diference: WhatsApp only allows free replies within 24 hours of the customer's last message. MirageCHAT keeps to that rule by itself, and after 24 hours a message needs an approved WhatsApp template. Since your number uses Coexistence, the messages you send from the WhatsApp Business app on your phone also show up in the conversation.

The guide: miragechat.io/help/build-an-automation/

Best regards,
Alice
MirageCHAT Support